• IP Transit

  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 100ms from Singapore to Taiwan
  • Not exceeding 220ms from Singapore to US (West Coast)
  • Not exceeding 220ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Sep-24

29.80

82.61

188.32

28.79

40.73

51.50

24.22

16.05

166.41

49.41

Oct-24

37.25

51.15

183.40

28.57

45.23

58.25

24.60

15.42

164.10

51.15

Nov-24

37.29

79.78

174.39

28.43

45.28

51.59

31.19

15.12

164.40

51.42

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Sep-24

0.070

0.021

0.084

0.002

0.022

Oct-24

0.030

0.010

0.090

0.030

0.050

Nov-24

0.010

0.010

0.060

0.020

0.020

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Sep-24

0.069

0.026

0.014

0.120

0.018

Oct-24

0.075

0.050

0.012

0.170

0.010

Nov-24

0.020

0.001

0.020

0.120

0.020

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