• IP Transit

  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 100ms from Singapore to Taiwan
  • Not exceeding 220ms from Singapore to US (West Coast)
  • Not exceeding 220ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Dec-24

36.88

80.92

172.61

28.80

45.34

59.26

32.33

15.16

166.67

51.30

Jan-25

37.13

79.84

175.54

29.61

44.49

59.77

38.77

14.96

168.80

51.10

Feb-25

37.24

82.73

180.66

 31.57

39.57

65.06

24.46

15.18

166.21

50.49

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Dec-24

0.030

0.000

0.020

0.010

0.026

Jan-25

0.150

0.000

0.120

0.010

0.030

Feb-25

0.010

0.050

0.140

0.020

0.000

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Dec-24

0.042

0.000

0.020

0.070

0.060

Jan-25

0.200

0.120

0.070

0.040

0.080

Feb-25

0.040

0.200

0.030

0.100

0.020

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