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Zoom offers a cloud-based Video Conferencing Service you can use to virtually meet with others, either by video or audio-only or both, all while conducting live chats. It also lets you record those sessions to view later.

Zoom ties together everything you need into one super easy platform - from 1:1 meeting to conference rooms, webinars, and more. It’s a frictionless video experience on computers, mobile, and conference rooms.

Zoom Licenses allow you to host group video and audio meetings, expandable to up to 1000 participants, and include collaborative tools such as Whiteboards and Team chat, facilitating users to seamlessly work together in real-time, regardless of their location.

All business customers are eligible to sign up for Zoom Licenses with StarHub.

When you sign up for Zoom Licenses with StarHub, you can ensure:

• Ease in your business management with a one-stop provider for all your connectivity needs and cloud solutions
• Responsive and managed services with 24/7 technical support
• Competitive pricing

To sign up for Zoom Licenses with StarHub, you can register your interest at www.starhub.com/zoom, and we will be in touch within 3 working days.

Alternatively, you can contact your StarHub Account Manager or email our Business Sales Team at business@starhub.com.

Zoom offers subscription plans with additional features. Once you have purchased a base Zoom meetings plan, you can also subscribe to add-ons.

To find out more about our Zoom plans, you can visit www.starhub.com/zoom or contact either your StarHub Account Manager or our Business Sales Team at business@starhub.com.

You can purchase add-ons in addition to the standard Zoom License for additional functionality. Some of these add-ons include:

• Zoom Rooms: Allows users to turn any room into a video conference room by adding hardware such as a camera, microphone, and speakers.
• Zoom Video Webinars: Allows users to host webinars with up to 100 panelists and 10,000 attendees.
• Zoom Room Connector: Allows users to connect Zoom Rooms to other collaboration tools such as Cisco Webex, Microsoft Teams, and more.

You can also subscribe to add-on plans that increase meeting capacity or cloud storage for your meetings.

All these add-ons are available for purchase and can be customised to fit the specific needs of your organisation. To find out more about our Zoom plans and add-ons, you can visit www.starhub.com/zoom.

To purchase Zoom add-ons, you can contact your StarHub Account Manager or email our Business Sales Team at business@starhub.com.

Zoom Licenses are charged on an annual recurring basis.

Yes, the minimum subscription period is 12 months. 

Upon the expiry of the initial Minimum Period of Service, your Zoom Licenses will be renewed automatically for successive periods of 12 consecutive months. For more information, please refer to our Terms and Conditions.

To add or remove Zoom Licenses, you can contact your StarHub Account Manager or email our Business Sales Team at business@starhub.com.

Unfortunately, Zoom Licenses cannot be transferred.

To know the system requirements, you can refer to Zoom system requirements: Windows, macOS, Linux – Zoom Support.

To set up Zoom, you can refer to Getting started guide for new users – Zoom Support.

If you encounter video or audio issues, please ensure that your internet connection is working properly. For basic troubleshooting guides, you can visit https://support.zoom.us.

If the issue persists, you can submit a ticket for technical support here: Submit a request – Zoom Support.