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Enterprise Messaging is a tool for broadcasting SMS and emails using a web based application, or through an existing system, such as CRMs, with API integration. It offers high volume messaging capabilities and personalised mail merge features, which makes it ideal for managing large scale SMS and email campaigns. 

Please contact your Account Manager or call our Business Sales Hotline at 1800 888 8888 for information about the charges. 

Yes, you can subscribe to this service even if you are not an existing Mobile subscriber.

This is a cost effective solution for SMS and email broadcast as there is no investment in infrastructure or equipment. Enterprise Messaging is a subscription based service. 

For using Enterprise Messaging web service, you simply need internet connectivity to log on to the cloud-based Enterprise Messaging web portal, and be able to start sending messages. For integration into your existing platforms, speak to your Account Manager to get a copy of our API documentation. 

WebSMS is a cloud-based platform with a simple User Interface for basic SMS broadcast. You can have unlimited users using WebSMS. 

Outlook Mobile Service or OMS is a plug-in for Microsoft Outlook 2007 and above. The plug-in allows you to broadcast SMS from your Microsoft Outlook application.

You can view real time usage and performance summary online from the Enterprise Messaging web portal. Online reports provide you real time statistics on your SMS and email broadcast. You can also view usage summary of your sub-users. 

Usage summary of the past 90 days can be viewed on the Enterprise Messaging web portal.

WebSMS+ is an advanced tool to broadcast SMS. Apart from the basic SMS broadcast functionalities, you have advanced functionalities like managing the reply path, whitelisting/blacklisting and updating the contacts, opt-in/opt-out control, pausing/resuming/cancelling campaigns, throttling, batching, setting priority for messages, enhance delivery option, setting the validity period and numerous other functionalities that serve all your neds of managing an SMS campaign. 

eMailer is an advance tool for managing your email broadcast. It allows you to broadcast text or HTML emails, and you can add attachments to your emails. With mail merge, delivery rate controls and unsubscribe controls for SPAM compliance, eMailer is ideal for high volume communications and marketing campaigns. 

eMailer is available only for Enterprise Messaging Premium users. Enterprise Messaging Premium users can broadcast up to 50,000 emails per month for free. 

Inbound provides everything you need to run and manage Inbound SMS campaigns. Inbound enables full control of all inbound Mobile messaging with automated response/keyword pattern matching, reply management, campaign creation, monitoring and reporting controls. 

Enterprise Messaging supports a wide range of protocols and Application Programming Interfaces (APIs) to simplify integration and add SMS messaging capability into your existing applications and front/back-end systems. This allows you to extend the capabilities of your existing systems with a powerful messaging platform. 

Yes, you can add sub-users for using Enterprise Messaging. You can add unlimited users for using WebSMS and Outlook Mobile Service (OMC) at no additional charges. For using WebSMS+, Inbound, API’s and eMailer additional license charges apply. 

Yes, you can define the number of SMS quota to be allowed to each of your sub-users. You can limit the quota on a weekly or monthly basis. Your sub-users won’t be able to use beyond the allocated quota. 

Yes all users can login at the same time. However, at any given point in time, only 5 campaigns will run simultaneously.

Enterprise Messaging support SharePoint 2010, Outlook 2007 & 2010, Lotus Domino, SMPP, SMTP, HTTP, .NET, JAVA & WSDL. 

There is a one-time setup charge, a monthly license fees and SMS Usage bundle charges.  For more detail regarding the pricing please contact your Account Manager or call our Business Sales Hotline at 1800-888-8888.  

Enterprise Messaging Basic users can store up to 10,000 Contacts online. Enterprise Messaging Premium users can store up to 1,000,0000 contacts online. This storage capacity is per customer and across all sub-users. 

No, you can simply export a csv file and store your contacts online and easily create contact groups or list and use specific contact, group or list to whom you want to send SMS or email. The online contact manager gives you full flexibility to easily manage your contacts. 

Yes, you can create various groups and send your SMS or email campaigns only to the required groups. You can also choose to share or hide contacts with other sub-users in your organisation. 

You can import a contact list of upto 10MB or 10,000 rows for Enterprise Basic users and 10MB or 100,000 rows for Enterprise Messaging Premium users. 

Yes, Enterprise Messaging allows you to send SMS to non-StarHub Mobile numbers as well as overseas destinations supported by StarHub. Please note that international SMS is chargeable and is not part of the SMS bundle. 

Enterprise Messaging gives you great control over setting up your SMS or email campaign. It allows you to set the campaign broadcast at a later date or it allow you to schedule your ongoing campaign on a daily, weekly, fortnightly, weekday, weekend, monthly basic etc. You can also set the time during which the SMS broadcast need to be send eg. 9am to 5pm. 

The number displayed will be a 8 digit mobile number.

Every chargeable SMS is of 160 characters. However, you can send up to 9 concatenated SMS of 1450 characters in a single message. You will be charged for each SMS when you are sending concatenated SMS. However, please note that depending on the recipient’s phone model the SMS may appear as a single SMS or multiple SMS. 

Yes, you can send SMS in non-English characters.

Only Enterprise Messaging Premium users have “eMailer” which is an advance tool for broadcasting your email campaigns.

You can send up to 500KB (email body + attachment).

Yes, Enterprise Messaging is a feature rich solution that allows you to broadcast SMS with variable fields. You can import your list with the variable fields to your contacts and easily define the variable fields in your SMS or email message and every recipient will receive customised/personalised SMS or email. Eg. Hi <Name> you have won a <Prize>. 

Yes, you can provide the recipients the choice to opt-in or opt-out from receiving your SMS. Your contact data base will be updated accordingly and the next time you send an SMS or email campaign to the same user it will include or exclude the recipient depending on the whitelist or blacklist. 

Yes, you can automate the update of your contact list of Enterprise Message from an FTP site and vice versa. You can schedule the update frequency and the time when the update need to be done. 

There is currently no feature to hide the sender number for Enterprise Messaging. However, Number Masking feature will be available soon.

The email address that you use to login to the web portal is the email address that would be displayed to the all email recipients as the sender address.

The best supported browsers are Microsoft Internet Explorer 7 and above and Mozilla Firefox.

You can refer to the online help link at the top of your web URL and refer to the Contents, Help Index or search the required feature. Online help provide you step by step instruction and guidance for using each of the features. 

You can contact your Account Manager or call our Business Sales Hotline at 1800-888-8888 for modification of your Enterprise Messaging Package.

You can contact your Account Manager or call our Business Sales Hotline at 1800-888-8888 for modification of your Enterprise Messaging Package.

You can go to the Enterprise Messaging and select “Forgot Password” and reset your password. Your password will be sent to your email address.

For further assistance, you can submit a ticket here.

You can change your system administrator online from the web portal. You can go under “Setup> Users” and select the user and edit his account details. You can assign multiple users to be the system administrators. 

Yes you can transfer the license to another user. You can go under “Setup > Users” and select the existing licensed user and disable his license if you only have one premium license. Then create the new user and assign the license to new user. For more information refer to the online help for step by step instructions. 

You can request termination of your Enterprise Messaging service here. At least one month’s notice is required. 

The Full SMS Sender ID Registry (SSIR) is a central body for the registration of Sender IDs set up by the Infocomm Media Development Authority (IMDA).

Under the Full SSIR Regime, all organisations wishing to send SMS messages to Singapore mobile numbers must register their Sender IDs (alphanumeric, Virtual Long Numbers, and short codes) with the Singapore Network Information Centre (SGNIC) through the SSIR portal by 30 January 2023.

If you are using our Enterprise Messaging or Smart Engagement service, we recommend that you register your Sender IDs before 31 January 2023 to avoid any disruption to your SMS communications.

You will first need to create an account on the SSIR portal. Once your account is approved, you can then log in to the portal and reserve your preferred Sender IDs.

From 31 January 2023, all businesses and companies that send SMS messages from a non-registered Sender ID will be marked as "Likely-SCAM" for a transition period of around 6 months. Thereafter, messages from non-registered Sender IDs will be blocked and not delivered to end users.

You can still register your Sender IDs after 31 January 2023. Your SMS messages will be marked as "Likely-SCAM" until you register your Sender IDs. If 6 months pass and you were still unable to register, your messages will be blocked and not delivered to end users.

Customers who sign up for Enterprise Messaging or Smart Engagement from February 2023 onwards will be advised to register their Sender IDs as soon as they are provided with it.

Your SMS messages to end users are marked as "Likely-SCAM" if you did not register your Sender IDs with Singapore Network Information Centre (SGNIC).

This is due to the Full SMS Sender ID Registry (SSIR) Regime set up by the Infocomm Media Development Authority (IMDA), which requires public and private organisations that intend to send SMS as a form of notification to register their Sender IDs with the Singapore Network Information Centre (SGNIC).

If the organisation fails to do so, in place of the unregistered Sender ID, the SMS header will be converted to “Likely-SCAM”, indicating a scam risk in the message, for a transition period of around 6 months starting from 31 January 2023. After this 6-month period, all SMS messages from non-registered Sender IDs will be blocked and not delivered to end users, as per the directive set out by IMDA.

For more information about the SSIR regime, please visit the SGNIC website.

You can still register your Sender IDs after 31 January 2023. However, if you are currently using the Enterprise Messaging or Smart Engagement service, your SMS messages would be marked as "Likely-SCAM" until you register your Sender IDs.

If 6 months pass and you were still unable to register, your messages will be blocked and not delivered to end users. For more information about the registration process, please visit the SGNIC website.

For more information about the registration process, please visit the SGNIC website.

SGNIC also has put together these frequently asked questions with more information that might be helpful to you.

If you have further queries, please reach out to smsregistry@sgnic.sg.