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DataTravel
What is DataTravel?
DataTravel is a roaming data plan which consists of DataTravel Asia-Pacific and DataTravel Global.
(a) DataTravel Asia-Pacific offers:
(i) 1GB for $5 valid for 3 days upon purchase.
(ii) 2GB for $15 valid for 30 days upon purchase.
(iii) 3GB for $20 valid for 30 days upon purchase.
DataTravel Asia-Pacific is applicable in 19 supported destinations:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.
(b) DataTravel Global offers:
(i) 2GB for $40,
(ii) 3GB for $50,
both valid for 30 days upon purchase.
DataTravel Global is applicable in 80 supported destinations:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.
Albania, Argentina, Austria, Bahrain, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Iran, Ireland, Israel, Italy, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Montenegro, Netherlands, Norway, Oman, Palestine, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, UK, Ukraine, Uruguay, USA (refer to list of 50 states in USA below).
| List of 50 states in USA | ||||
Alabama | Hawaii | Massachusetts | New Mexico | South Dakota |
Alaska | Idaho | Michigan | New York | Tennessee |
Arizona | Illinois | Minnesota | North Carolina | Texas |
Arkansas | Indiana | Mississippi | North Dakota | Utah |
California | Iowa | Missouri | Ohio | Vermont |
Colorado | Kansas | Montana | Oklahoma | Virginia |
Connecticut | Kentucky | Nebraska | Oregon | Washington |
Delaware | Louisiana | Nevada | Pennsylvania | West Virginia |
Florida | Maine | New Hampshire | Rhode Island | Wisconsin |
Georgia | Maryland | New Jersey | South Carolina | Wyoming |
DataTravel Asia- Pacific Plan and DataTravel Global Plan are offered for a certain period or periods as may be prescribed by StarHub from time to time, and are limited to supported destinations only as listed at www.starhub.com/datatravelbiz.
How do I purchase and activate the DataTravel plan?
To purchase a DataTravel plan:
Please log in to My Business Account with your Enterprise ID or email using your company domain or scan copy of authorized letter of request to businesshelpdesk@starhub.com to activate DataTravel plan.
To activate DataTravel Asia Pacific/Global via StarHub Business Manager:
Step 1: Under "Roaming Data", click on "Add/Manage DataTravel".
Step 2: Click on "Add more data".
Step 3: Click on "Schedule in advance" or "Immediate".
Step 4: Select preferred DataTravel plan to activate.
How can I activate DataTravel for my users in MBA Portal?
a. Ensure your user’s Service ID is subscribed to either International Roaming or Pay-As-You-Roam.
b. Sign in to MBA Portal with your registered Enterprise ID and password.
c. Select "Services" > "All Services" > "Modify VAS".
d. Enter Service ID, and click "Search".
e. Select "Add or Remove VAS" > the DataTravel Plan you wish to activate > "Next".
f. Acknowledge and Submit.
Can I schedule DataTravel in advance?
Yes, there is a feature to schedule DataTravel Asia-Pacific and DataTravel Global; from 24 hours to 30 days in advance.
Please refer to “Schedule DataTravel" for details.
What is the difference between DataTravel Asia-Pacific and DataTravel Global?
DataTravel Asia-Pacific is supported in 19 selected destinations. DataTravel Global is supported in 80 selected destinations, including the 19 selected destinations supported under DataTravel Asia-Pacific. DataTravel Asia-Pacific and DataTravel Global are to be purchased separately.
Who can purchase the DataTravel plan?
All StarHub Mobile postpaid customers, including customers under Corporate Incentive Scheme (CIS) and business customers who are subscribed to either International Roaming or Pay-As-You-Roam are eligible for DataTravel plan.
Customers on monthly recurring data roam plans are not eligible to purchase DataTravel plans.
Do I need to activate any roaming service to subscribe to DataTravel?
Yes, you need to subscribe to International Roaming or Pay-As-You-Roam service before you can purchase DataTravel. For more details, please visit www.starhub.com/bizroaming.
Can I purchase the DataTravel plan while I am also subscribed to RoamEasy Daily?
Yes, you can. When travelling to DataTravel supported destinations, the data usage will first be offset from the DataTravel plan till it is fully utilized or expired. Once DataTravel plan is fully utilized or expired, the data usage will be charged at RoamEasy Daily data roam rate if you have opt-in for RoamEasy Daily. 20% surcharge apply for Pay-As-You-Roam customers.
I have purchased the DataTravel plan, how would the data be consumed when roaming in DataTravel Unlimited’s supported destinations?
The data usage will first be offset from DataTravel plan till it is fully utilized or expired. Once DataTravel plan is fully utilized or expired, the data usage will be charged at DataTravel Unlimited data roam rate. 20% surcharge apply for Pay-As-You-Roam customers.
What are the destinations which support DataTravel Asia-Pacific?
DataTravel Asia-Pacific is applicable in 19 selected destinations:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.
What are the destinations which support DataTravel Global?
DataTravel Global is applicable in 80 selected destinations:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.
USA (refer to list of 50 states in USA below), Canada, UAE, Albania, Argentina, Austria, Bahrain, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Iran, Ireland, Israel, Italy, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Montenegro, Netherlands, Norway, Oman, Palestine, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine, Uruguay.
| List of 50 states in USA | ||||
Alabama | Hawaii | Massachusetts | New Mexico | South Dakota |
Alaska | Idaho | Michigan | New York | Tennessee |
Arizona | Illinois | Minnesota | North Carolina | Texas |
Arkansas | Indiana | Mississippi | North Dakota | Utah |
California | Iowa | Missouri | Ohio | Vermont |
Colorado | Kansas | Montana | Oklahoma | Virginia |
Connecticut | Kentucky | Nebraska | Oregon | Washington |
Delaware | Louisiana | Nevada | Pennsylvania | West Virginia |
Florida | Maine | New Hampshire | Rhode Island | Wisconsin |
Georgia | Maryland | New Jersey | South Carolina | Wyoming |
What happens to the unused data in my DataTravel plan if I did not manage to fully utilise it within the validity period?
Any unused data will be forfeited after the validity period.
I have unused data in my DataTravel plan and has purchased another DataTravel plan, can the unused data be accumulated?
Yes, the expiry of the remaining data will be extended by the bundle validity of the newly purchased DataTravel plan. The validity can be extended up to a maximum of 30 days for each DataTravel plan.
Can I extend my DataTravel validity if I have purchased additional DataTravel plan?
Yes, the expiry of the remaining data will be extended by the bundle validity of the newly purchased DataTravel plan. The validity can be extended up to a maximum of 30 days for each DataTravel plan.
Scenario 1: Top-up by purchasing a 30-day DataTravel plan For example, if the current expiry date of your DataTravel Asia-Pacific bundle is 10 July 2018, and a new DataTravel Asia-Pacific 2GB (30 days) plan is purchased on 1 July 2018, then the new expiry date will be 31 July 2018.
Scenario 2: Top-up by purchasing a 3-day DataTravel plan For example, if the current expiry date of your DataTravel Asia-Pacific bundle is 10 July 2018, and a new DataTravel Asia-Pacific 1GB (3 days) plan is purchased on 1 July 2018, then the new expiry date will be on 13 July 2018.
Is there a limit or cap on how much data I can accumulate?
Yes, the limit for the accumulated data roam bundle for each DataTravel plan is capped at 100GB.
Can I still purchase another DataTravel plan if my accumulated data roam bundle has reached 100GB?
Yes, you can still purchase another DataTravel plan within the validity period. The accumulated data roam bundle will be capped at 100GB for each DataTravel plan (i.e. Asia-Pacific and Global), while the expiry will be extended by the bundle validity of the newly purchased DataTravel plan, up to a maximum of 30 days.
For example, if the current expiry date of your DataTravel Asia-Pacific plan is 10 July 2018 and current accumulated data roam bundle is 100GB, when a new DataTravel Asia-Pacific 2GB (30 days) plan is purchased on 1 July 2018, the new expiry date will be 31 July 2018, while the new accumulated data roam bundle will still be 100GB.
When will the validity of DataTravel plan start?
The validity of DataTravel plan will start from the date/time of successful purchase.
When will the DataTravel Asia-Pacific plan expire if I have purchased a DataTravel Asia-Pacific 2GB (30 days) plan on 1 July 2018 and another DataTravel Asia-Pacific 3GB plan (30 days) on 5 July 2018?
Your DataTravel Asia-Pacific bundle expiry will be extended by up to a maximum of 30 days from the date of last purchase. The new expiry of your DataTravel Asia-Pacific plan is on 4 August 2018.
The same behaviour applies for DataTravel Global plan.
Can I purchase a combination of DataTravel Asia-Pacific 2GB and DataTravel Asia-Pacific 3GB?
Yes, you can purchase a combination of DataTravel Asia-Pacific 2GB plan and DataTravel Asia-Pacific 3GB plan and the total data bundle will be added together. Similarly, you can purchase a combination of DataTravel Global 2GB and DataTravel Global 3GB.
Can I purchase a combination of DataTravel Asia-Pacific and DataTravel Global?
Yes, you can purchase both DataTravel Asia-Pacifc plan and DataTravel Global plan at the same time. However, the total data bundle does not add up together. In the same supported destinations, data usage will first be offset from DataTravel Asia-Pacific 2GB plan until it is fully utilized or expired. Once DataTravel Asia-Pacific plan is fully utilized or expired, the data usage will offset from the DataTravel Global plan if you are in the same supported destination.
I have purchased both DataTravel Asia-Pacific and DataTravel Global, how would the data be consumed when roaming in the same supported destinations, for example in Japan?
The data usage will first be offset from DataTravel Asia-Pacific plan until it is fully utilized or expired. Once DataTravel Asia-Pacific plan is fully utilized or expired, the data usage will offset from the DataTravel Global plan if you are still data roaming in the same supported destination.
How do I check the balance data or expiry date of my DataTravel plan?
You can check the balance data via the following methods:
At StarHub Business Manager, click on "Roaming Data" and "Add/Manage DataTravel".
At My Business Account, under "My Usages", click on "Service List", "Usages Summary", "Usages Details".
You can check the expiry date via the following methods:
Go to StarHub Business Manager, select Roaming usage tab, select "Add/Manage DataTravel", and the expiry date will be displayed on the Usage bar.
Go to My Business Account, click on "My Usages", click on "Check/Add DataTravel", and the expiry date will be displayed under the "Usages/Charges" section.
Will I receive notification on the balance data or expiry date of my DataTravel plan?
You will be notified via SMS:
When the DataTravel balance is left with 500MB and at full utilization. And at 24 hours before expiry, 1 hour before expiry and at point of expiry.
Will I still receive an alert when the Data Travel 200MB threshold is reached?
No, you will no longer receive an SMS alert at 200MB threshold. Instead, you will receive the alert at 500MB threshold.
When will I receive the 2nd SMS to inform me about the Inflight Data Roam rate?
You will receive this SMS after you have received the “DataTravel Purchase Successful” SMS.
What is the 2nd SMS Inflight Data Roam rate about?
This is to inform the user to turn off the data roaming service and avoid unexpected charges when onboard a flight.
Enterprise 2nd SMS notification Example
<Notification> StarHub Biz: Please note that Inflight Data Roam rate is at $25/day (20% surcharge for PAYR). Kindly switch to "Airplane Mode" when onboard a flight if you do not wish to stay connected.
Details at starhub.com/inflight-connectivity-biz.
What will happen after the DataTravel plan has expired or when the data in the DataTravel plan has been fully utilized?
Once the data bundle in your DataTravel plan has been fully utilized or has expired, the data usage will be charged DataTravel Unlimited data roam rate or RoamEasy Daily data roam rate if you have opted in for RoamEasy Daily. 20% surcharge for Pay-As-You-Roam customers. Alternatively, you may wish to purchase another DataTravel Asia-Pacific plan or DataTravel Global plan.
How do I pay for a DataTravel plan?
Upon successful purchase of a DataTravel plan, customers will be charged and it will be reflected in the current month’s bill. There will be no refund of unused, expired data roam bundles from DataTravel.
I have subscribed the Pay-As-You-Roam service, will I incur an additional 20% surcharge for DataTravel?
There is no 20% surcharge for Pay-As-You-Roam customers.
Do I need to terminate my DataTravel if I am not using it?
No, you do not need to terminate the DataTravel plan when not in use. DataTravel plan will expire after the validity period.
I have accidentally purchased a DataTravel plan, can I cancel and get refund for it?
No, unfortunately, you are not able to cancel the purchase.
I purchased a DataTravel plan but have also terminate the International Roaming or Pay-As-You-Roam service. What happened to the unused data under my DataTravel plan?
You will not be able to use the unused data in the DataTravel plan once International Roaming or Pay-As-You-Roam service has been terminated. You can continue to use the unused data upon resuming the International Roaming or Pay-As-You-Roam service within the validity period of your existing DataTravel plan.
What will happen to the remaining DataTravel balance if I transfer my mobile line to another customer or to another billing account within its validity period?
The remaining DataTravel balance will be forfeited. Customer will need to purchase new DataTravel and will be entitled with new full balance and new expiry date.
Why did I receive an SMS indicating that my data roam service has been auto-enabled when I purchase DataTravel plan?
We have detected that your data roam service has been disabled previously. As you selected DataTravel plan, your data roam service has been enabled to allow you to data roam on the DataTravel plan.
Why am I still unable to surf the Internet even though I am connected to an overseas roaming network?
- Ensure data roam service is enabled by dialing *100*54830#.
- Check that your device’s data roam setting is turned on.
- Check that your device’s APN setting is set as shwap.
How do I set the Access Point Name (APN) on my device?
For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shwap
For Android users:
1. Go to Settings > Mobile Networks > Access Point Names > APN: shwap / Username & Password
What is the scheduling feature for DataTravel Asia-Pacific and/or DataTravel Global?
This feature allows you to schedule DataTravel Asia-Pacific and DataTravel Global; from 24 hours to 30 days in advance.
You can now enjoy the convenience of scheduling DataTravel Asia-Pacific and/or DataTravel Global before the day of travel.
For example, if you are travelling to Japan on 1 Oct 12:00pm. On 15 Sep, you can schedule DataTravel Asia-Pacific 2GB to be effective on 1 Oct 12:00pm. You will receive a confirmation SMS upon successful submission of the scheduling request. On 1 Oct 12:00pm*, your DataTravel will be activated and you will receive another confirmation SMS upon successful activation of the DataTravel plan.
NOTE:
* DataTravel will be activated within 30 minutes before scheduled time. For example, if DataTravel Asia Pacific 2GB Plan is scheduled to be activated on 1 Oct 12.00pm, the plan will be activated between 11.31am to 12.00pm.
How do I use the scheduling feature for DataTravel Asia-Pacific and/or DataTravel Global?
My Business Account
Step 1: Login to My Business Account and click on “My Usages".
Step 2: Click on "Check/Add DataTravel".
Step 3: Click on "Add more data" or "Activate" to schedule DataTravel.
Step 4: Click on "Schedule a date up to 30 days in advance".
Step 5: Select preferred DataTravel plan to activate.
Step 6: Click on the calendar icon to select preferred date to activate DataTravel plan.
Step 7: Click on the clock icon to select preferred time to activate DataTravel plan.
Step 8: Review and click "Confirm".
Step 9: You will receive an SMS confirmation upon successful submission of the request. Your DataTravel plan will be activated within 30 minutes before the scheduled time. You will only be charged upon successful activation on the scheduled date and time.
Step 10: To cancel scheduled DataTravel request, click on "Cancel". Do note your request can only be cancelled 24 hours before the scheduled activation time.
Step 11: Select "Confirm" to cancel DataTravel.
Step 12: You will see a pop-up upon successful submission of the cancellation request.
StarHub Business Manager
Step 1: Login to StarHub Business Manager App and select “Profile” followed by “Switch to User mode”.
Step 2: Click on “Yes” to proceed.
Step 3: Click on the magnifying glass to search for the mobile number you would like to add value added services to.
Step 4: Click on “View Details” for the mobile number you would like to add value added services to.
Step 5: Click on “Roaming Data”, then “Add/Manage DataTravel".
Step 6: Select “Add more data".
Step 7: Click on “Schedule in advance".
Step 8: Select preferred DataTravel plan to activate.
Step 9: Click on “Change” to select preferred date and time to activate DataTravel plan.
Step 10: Select preferred date and time to activate DataTravel plan.
Step 11: Review and click “Submit".
Step 12: You will receive an SMS confirmation upon successful submission request. Your DataTravel plan will be activated within 30 minutes before the scheduled time. You will only be charged upon successful activation on the scheduled date/time.
Step 13: Click on the “trash bin” icon if you wish to cancel. Do note your request can only be cancelled 24 hours before the scheduled activation date and time.
Step 14: Select “Cancel DataTravel".
Step 15: You will receive an SMS confirmation upon successful submission of the cancellation request.
How do I know if the scheduled DataTravel Asia-Pacific and/or DataTravel Global is successfully activated on the scheduled activation date/time?
You will receive a SMS confirmation when DataTravel Asia-Pacific and/or DataTravel Global is/are successfully activated on the scheduled date/time.
How many DataTravel Asia-Pacific and/or DataTravel Global plans can I schedule?
You can schedule up to 3 DataTravel Asia-Pacific plans and up to 3 DataTravel Global plans.
I have 3 DataTravel Asia-Pacific plans and/or 3 DataTravel Global plans that are pending activation, can I still purchase DataTravel Asia-Pacific and/or DataTravel Global instantly?
Yes, you can instantly activate and purchase DataTravel Asia-Pacific and/or DataTravel Global. The validity period of the DataTravel Asia-Pacific and/or DataTravel Global will start from the date/time that the plan is successfully activated.
How can I get more details on the DataTravel Asia-Pacific and/or DataTravel Global that I have scheduled?
Step 1: Login to My Business Account or StarHub Business Manager
Step 2: Select the mobile number
Step 3: Scroll down to view DataTravel Asia-Pacific and/or DataTravel Global that you have scheduled for the mobile number.
Can I cancel my request to schedule DataTravel Asia-Pacific and/or DataTravel Global?
Yes, you can cancel your request to schedule DataTravel Asia-Pacific and/or DataTravel Global; up to 24 hours before the scheduled activation date/time.
Step 1: Log in to My Business Account or StarHub Business Manager
Step 2: Select the mobile number
Step 3: Scroll down to view DataTravel Asia-Pacific and/or DataTravel Global that you have scheduled for the mobile number
Step 4: Click on the scheduled DataTravel plan that you wish to cancel
NOTE:
Please note that you can only cancel scheduled DataTravel Asia-Pacific and/or DataTravel Global; up to 24 hours before the scheduled activation date/time.
For example; you have requested to schedule DataTravel Asia-Pacific 2GB to be effective on 1 Oct 12:00pm. From 30 Sep 11:59am, you will not be able to cancel the scheduling for DataTravel Asia-Pacific 2GB.
I have scheduled DataTravel Asia-Pacific and/or DataTravel Global and it was successfully activated on the scheduled date/time. However, I do not need it anymore. Can I get a refund?
All DataTravel Asia-Pacific and/or DataTravel Global that have been successfully activated cannot be refunded.
I have unsubscribed from International Roaming or Pay-As-You-Roam service, what will happen to my request to schedule DataTravel Asia-Pacific and/or DataTravel Global?
As you are not subscribed to either International Roaming or Pay-As-You-Roam service, DataTravel Asia-Pacific and/or DataTravel Global will not be activated on the scheduled date/time.
I had scheduled DataTravel Asia-Pacific and/or DataTravel Global for my mobile line. If there is a change in the mobile line ownership or change in billing account, what will happen to my request?
If there is a change in mobile line ownership or change in billing account, DataTravel Asia-Pacific and/or DataTravel Global will not be activated on the scheduled date/time.