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TV DIVA, E! Entertainment, &TVHD and GoodTimes



1
Why is StarHub ceasing DIVA and E! Entertainment along with their respective catch-up channels, EEva’s Learning Channel HD, &TVHD, and GoodTimes?

We have been notified by the content provider that they will be discontinuing DIVA and E! Entertainment and their respective catch-up channels and EEva’s Learning Channel HD across SEA, including Singapore, for all operators on 31 December 2019, 12pm.

As part of our on-going efforts to streamline our TV offerings, &TVHD and GoodTimes will also be ceased on 31 December 2019, 12pm.


2
What are the channels affected?

The affected channels are DIVA (Ch 513), E! Entertainment (Ch 441), EEva’s Learning Channel HD (Ch 325), &TVHD (Ch 165), and GoodTimes (Ch 161).


3
Which are the subscription packs that will be affected?


Subscription Pack

Affected Channel(s)

Entertainment Package

DIVA

NDTV 24/7

GoodTimes


4
What is the last programme for DIVA, E! Entertainment, &TVHD and GoodTimes?
  • The last programme on DIVA (Ch 513) is Ellen’s Game of Games S1 Ep 1.
  • The last programme on E! Entertainment (Ch 441) is Very Cavallari S3 – Holiday Special Ep 100.
  • The last programme on &TVHD (Ch 165) is Bhabi Ji Ghar Par Hain!
  • The last programme is CHAKH LE INDIA-KACHA RASTA.

5
As an existing subscriber, how will I be impacted?

You can continue to watch these channels until 31 December 2019, 12pm.  Thereafter, the channels will cease transmission and automatically be removed from your subscription.


6
Will StarHub be reducing the price to my subscription?
  • For all affected customers on Entertainment Package (DIVA), NDTV 24/7 (GoodTimes) and hotel customers who are subscribed to ala-carte channel: DIVA (Ch 513), E! Entertainment (Ch 441) and &TVHD (Ch 165), there will be no change to the price of your subscription.
  • For all affected customers except for hotels customers who are subscribed to DIVA (Ch 513), E! Entertainment (Ch 441) and &TVHD (Ch 165), billing of subscription charges will cease from 31 December 2019. We will refund you any pro-rated amount that was paid in advance to your account in your next bill 

7
Will there be any replacement for these channels?
  • There will not be any replacement for customers who are subscribed to Entertainment Package, NDTV 24/7 and all customers except for hotels customers who are subscribed to ala-carte channel: DIVA (Ch 513), E! Entertainment (Ch 441) and &TVHD (Ch 165).
  • For hotels customers who are subscribed to ala-carte channel: DIVA (Ch 513), E! Entertainment (Ch 441) and &TVHD (Ch 165), the respective account managers will be reaching out to the affected customers for channel replacement.