How can we help you today?

Activate your Enterprise ID via the email invitation triggered by your company's Authorised Officer (AO).

Kindly check your email inbox for the email invitation. If you do not see the email in your inbox, please check your junk/spam folder.

Forgot your password?

If you forgot your password, click here to reset your password via a web browser.

Alternatively, you may also reset your password in the mobile app by clicking on "Forgot your password":

You may access and manage your account via:

• Mobile App (StarHub Business Manager)
  
  For Mobile customers: Need to view usage or make changes on-the-go? Download our mobile app to perform basic tasks like checking usage or modifying add-ons, for your staff or your own mobile lines.
  
  
  
  
• Web Portal (My Business Account)
  
  Best viewed on desktop
  
  For Mobile customers: This web-based portal enables you to save time with bulk modifications. Plus, download reports and gain insights on monthly expenses
  
  Click here to log in.

Choose if you would like to get started via the mobile app (Option 1) or web portal (Option 2)!

a. Sign in using your Enterprise ID and newly-created password:

b. Complete the OTP verification:

a. Navigate to the "Profile" screen by clicking on the top-right icon:

b. Select "Account settings":

c. Select "Change password" to update your current password:

d. Select "Change OTP delivery number" to update your mobile number for OTP verification during login:

Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Navigate to the "Profile" screen by clicking on the top-right icon:

d. Select "Switch to user mode" to view your account as a User.

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Manage' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.

Adding a User

As an Corporate Administrator (CA), you can add or assign roles to your colleagues as Corporate Users (Users).

Kindly note that only Authorised Officer(s) can add more AOs & CAs.

d. To add an individual user, select '+' and input the user details. You may assign a mobile number to allow him/her to view usage upon login or choose to skip this step (user will not be able to view usage or assigned a 'Department').

Editing a User Profile
d. Select the user from the list and select 'View profile details' to edit.

You may also access the contextual menu to suspend or rest the user account's password.

Assigning Mobile Number/Service ID
For users to log in to the app, you will need to assign a mobile number to their Enterprise ID (email address).

d. Select the user from the list and select 'Assign mobile number' to assign a mobile number.

e. Key in the mobile number and the app will verify before assigning it to the user.

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Billing' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.

• You can view your company's total amount payable ('Total outstanding amount') and address of each account.
• Select individual billing account to view charges and payment due date.

Modify Bill Delivery

d. Select menu under the 'Summary' section, and select 'Modify bill delivery mode' under the contextual menu.

e. Manage the bill delivery method for each account, choosing between 'E-bill & paper' OR 'e-bill only'.

View Payment History

d. Select menu under the 'Summary' section, and select 'Payment history' under the contextual menu.

e. Search and sort payments by account (as highlighted below).

Manage e-Bill Notification

d. Select menu under the 'Summary' section, and select 'Modify e-Bill Notification' under the contextual menu.

e. Modify each user's setting to receive the e-Bill Notification, or update his/her contact number.

f. You may also modify the e-Bill notifications in bulk by selecting the menu in the 'E-bill Notification' screen. Select either 'Opt-in users' or 'Opt-out users' to perform your bulk update.

Modify Billing Address

d. Select the account that you wish to modify its billing address.

e. In the 'Bill details' screen, select the account and you will be brought to the screen to amend the details.

• Street name and building name will automatically be populated.
• You are only required to input the postal code and unit number.

f. Select 'Update address' when all updated information are accurate to complete the update.

View Payment Method(s)

d. Select menu under the 'Summary' section, and select 'Payment method' under the contextual menu.

e. View payment method of each billing account and track GIRO application status (for recent applications).

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Services' menu option. In this screen, you can:

• View your company's monthly spend and filter by category.
  
  
  
• Review usage of and manage individual mobile numbers.
  
  

Manage Add-ons / VASes

d. In the 'Services' menu option, select the mobile number you wish to manage its add-ons.

e. Under the 'REVIEW USAGE' section, open the contextual menu.

f. Select 'Manage add-ons' and a list of subscribed and available add-ons (for the selected mobile number) will be displayed.

g. Simply select 'Add' or 'Remove' to modify the add-ons.

h. Select 'Review' once you are done, and a summary table will appear to reflect what is selected and removed for your review.

Fret not as we've got you covered!

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Support' menu option.

Give Feedback

We value your inputs! Have a feedback or a bug to report?

d. In the 'Services' menu option, select 'Give Feedback' to provide your inputs via the form.

FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.

d. In the 'Services' menu option, select 'FAQs' to navigate to our support page. You may search for your query by browsing the list or using the search bar.

Contact Us

If you are still unable to resolve your issue/question, you can drop us a line by:

d. In the 'Services' menu option, select 'Contact us' to retrieve our contact details (email or phone).

a. Sign in using your Enterprise ID and newly-created password:

b. Complete the OTP verification:

a. Navigate to the 'Profile' screen by clicking on your Enterprise ID (top menu).

b. Select "My Profile".

c. Select 'change password' to update your current password.

d. Select 'update mobile number' to update your mobile number for OTP verification during login.

Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!

Here's how you can do it:

a. Log in to the web portal and complete your 2FA.

b. Select 'Settings' from the top navigation menu, followed by 'Manage Users'. You may use the search or sort option to locate users.

Adding a User

As a Corporate Administrator (CA), you can add or assign roles to your colleagues as Corporate Users (User).

Kindly note that only Authorised Officer(s) can add more AOs & CAs.

c. To add an individual user, select 'Add' and input the user details in the table. Select 'Save' to complete the process.

d. Once you have added the user, select the user(s) by ticking the checkbox (able to do bulk amendment) and select the dropdown ('Action') to:

• Modify user access to Reports & Features (VASes)
• Send Enterprise ID activation email (in order for user to access account)
• Reset user's account password
• Suspend/Restore/Delete user account

You may also use the Export/Import function to modify user information in bulk.

Editing a User Profile

c. In the 'Manage Users' page, select the user(s) from the table by ticking the checkbox (able to do bulk amendment) and select 'Edit' to edit.

You can amend the user's email, name and role.

Assigning Mobile Number/Service ID

c. Select 'Settings' from the top navigation menu, followed by 'Manage Services'. You may use the search or sort option to locate users or Service ID.

d. Select 'Edit' and you may start adding the user details to an unassigned Service ID.

e. Select 'Save' to complete the transaction.

Here's how you can do it:

a. Log in to the web portal and complete your 2FA.

b. Select 'StarHub Bill' from the left navigation menu.

View and Download Your Bills

c. Select 'View Bill' and you will be presented with all the bills which you can download in PDF to store or print.

You may use the filtering options (Service ID/Account No/Date Range) to locate the desired bill.
The payment due date for the specific bill is also reflected in the table.

View Your Account Balance

c. Select 'Account Balance' and filter by the desired 'Account No.' and reporting period ('From' & 'To') to retrieve the account balance.

View Payment History

c. Select 'Payment History' and you will be presented with all the payments made historically. You may use the filtering option to locate the desired payment.

View Payment Method(s)

c. Select 'Payment Method' and you will be presented with your Billing Account(s) and its respective payment method.

Track your GIRO application status for recent application(s).

Modify Bill Delivery

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'.

d. Select 'Delivery Mode' and you will be presented with a table of accounts along with their respective bill delivery mode.

e. You may proceed to amend the bill delivery mode, choosing between 'e-bill with paper bill' OR 'e-bill only'.

f. Once you are done, agree to the 'Terms & Conditions' by checking the option, and select 'Save' to complete the transaction.

Manage e-Bill Notification

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'.

d. Select 'E-Bill Notification and you will be presented with a table of users along with their respective E-Bill notification status.

e. To edit each user's notification setting, you may either select.

• 'Edit' and modify the status from the table directly, followed by 'Save' to complete the transaction.
• Bulk select all the users by ticking the checkbox, select the 'Action' dropdown menu and select either 'Opt In' or 'Opt Out' to complete the transaction.

Modify Billing Address

c. Select 'Manage Bill', followed by 'Billing Address'. You will be presented with a table of accounts along with their respective billing address.

d. To amend the billing address, select the account(s) (able to select more than one) you wish to make changes to.

e. Once you are done with your selection of account(s), select 'Change Billing Address' and you will be brought to the screen to amend the details.

• Street name and building name will automatically be populated.
• You are only required to input the postal code and unit number.

f. Select 'Save Change' when all updated information are accurate to complete the update.

Here's how you can do it:

a. Log in to the web portal and complete your 2FA.

b. Select 'Services' from the left navigation menu, followed by 'All Services' > 'All Services'.

View Recontract Information

c. Select 'Re-Contract Info' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.

d. You will be presented with a table of Service ID/Mobile Number (based on search parameters), along with their respective details (Subscription Plan, Contract End Date, Early Re-Contract Fee).

e. You may select the desired Service ID(s) to:

• Request for Early Termination Charge information
• Request to re-contract

Only lines eligible for re-contract can be selected.

Manage Add-ons / VASes

c. Select 'Modify VAS' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.

d. You will be presented with a table of Service ID and Users (based on search parameters), along with their respective details (Subscription Plan, Department, Cost Center, Handset Model).

e. To modify add-ons/VASes, select the user(s) (you may select more than one) you wish to make changes to.

f. Select 'Add' or 'Remove from the 'Please select Add/Remove' dropdown, followed by the specific VAS under the 'Please select the VAS' dropdown.

g. Select 'Next'.

h. Depending on the selected 'VAS', you may require to complete the VAS-specific contextual menu with the required details.

i. You will be presented with a summary page listing the VAS modifications you have made. Once you have reviewed the details to be accurated, proceed to acknowledge and select 'Submit' to complete the transaction.

Get a quick overview and access to your suite of pre-built standard reports to easily analyse your company's spends and usages.

Here's how you can do it:

a. Log in to the web portal and complete your 2FA.

Dashboard

For quick overview of monthly spend and usages.

b. Select 'Dashboard' from the left navigation menu.

c. You will be presented with 4 sections of monthly breakdowns with charts for visualisation:

• Monthly Spend
• Monthly Top 10 Department
• Monthly IDD 008/018 Spend
• Monthly Top 10 Mobile Roaming Spend

Standard Reports

Access 15 pre-built reports to analyse usages, charges and top users. You may either view or download the report (excel format).

Fret not as we've got you covered!

Here's how you can do it:

FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.

Click here to access the FAQ.

Contact Us

If you are still unable to resolve your issue/question, you can reach us via the contact details (email or phone) listed here.

Activate your Enterprise ID via the email invitation triggered by your company's Authorised Officer (AO) or Corporate Administrator (CA).

Kindly check your email inbox for the email invitation. If you do not see the email in your inbox, please check your junk/spam folder.

You may access and manage your account via the mobile app:

• Download Mobile App (StarHub Business Manager)
  
  For Mobile customers: Need to view usage or make changes on-the-go? Download our mobile app to perform basic tasks like checking usage or modifying add-ons, for your staff or your own mobile lines.
  
  
  

a. Sign in using your Enterprise ID and newly-created password:

b. Complete the OTP verification:

a. Navigate to the "Profile" screen by clicking on the top-right icon:

b. Select "Account settings":

c. Select "Change password" to update your current password:

d. Select "Change OTP delivery number" to update your mobile number for OTP verification during login:

Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Usage' menu option. You may navigate between 'Local' and 'Roaming' to view your data, talktime, SMS or roaming usage.

Alternatively without signing in, you can 'Peek Your Usage' if a BRN SIM card is detected in your phone.

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

Setting Alerts for Local Usage

c. Select the 'Usage' menu option. In the “Local” tab, select the contextual menu button and choose “Set local usage alert” from the menu in the usage tab.

Upon submission of request, you will receive a SMS notification of your request.

Setting Alerts for Roaming Charges

c. Select the 'Usage' menu option. In the “Roaming” tab, select the contextual menu button and choose “Set Roaming usage alert” from the menu in the usage tab.

Upon submission of request, you will receive a SMS notification of your request.

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Usage' menu option. In the “Local” tab, select 'Manage add-ons' and you can view your existing subscribed add-ons tied to your mobile number.

You may choose to purchase DataTravel for your business trips (DataTravel requires International Roaming OR Pay-As-You-Roam).

Kindly note that you must be assigned access rights ("Manage VASes") by your company's Authorised Officer(s) in order to perform the above actions.

Fret not as we've got you covered!

Here's how you can do it:

a. Launch the mobile app.

b. Log in and complete your 2FA.

c. Select the 'Support' menu option.

Give Feedback

We value your inputs! Have a feedback or a bug to report?

d. In the 'Services' menu option, select 'Give Feedback' to provide your inputs via the form.

FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.

d. In the 'Services' menu option, select 'FAQs' to navigate to our support page. You may search for your query by browsing the list or using the search bar.

Contact Us

If you are still unable to resolve your issue/question, you can drop us a line by:

d. In the 'Services' menu option, select 'Contact us' to retrieve our contact details (email or phone).