Wholesale Broadband Access Service Rates

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WBAS charges (excl. GST)

WBAS 2M	A monthly subscription charge of S$28.50 for each Modem Line is applicable.
WBAS 6M	A monthly subscription charge of S$44.49 for each Modem Line is applicable.
WBAS 100M	A monthly subscription charge of S$60.96 for each Modem Line is applicable.

Other miscellaneous charges

The following are the additional charges for the relevant services rendered by StarHub at the request of the Operator:

NOTE:

^*These charges are exclusive of Taxes. The Operator shall bear and pay all Taxes imposed on the charges.

Service charges

Fee For Connecting Category A Landed Properties^# To The StarHub Network	This connection fee will comprise the cabling to the property, the 1st cable point installation and the activation of signal. S$2,352 per connection.
Fee For Connecting Category B Landed Properties^## To The StarHub Network.	This connection fee will comprise the cabling to the property, the 1st cable point installation and the activation of signal. S$5,952 per connection.
Cable Access Point Installation	S$100 per point (HDB & landed properties) S$145 per point (condominium & private high-rise apartments)
Transport charge for Cable Access Point installation	S$30 per cable point per trip⁺⁺
Signal Activation Fee For Cable-Ready Condominiums & Private High-Rise Apartments	S$50 per activation
Signal Activation Fee For Cable-Ready HDBs	S$25 per activation
Reconnection Fee	S$10 per reconnection per Modem Line

NOTE:

^#Terrace houses, semi-detached houses and bungalows in high-density landed property estate.
^##Terrace houses, semi-detached houses and bungalows in low-density landed property estate.
⁺⁺This transport charge is calculated on a per trip basis, regardless of the number of Cable Access Point installations at the Customer's premises.

Transport charge for installation/servicing of each modem

Engineer charge###	S$50 per trip	S$120 per hour
Cancellation charge if Engineer has been dispatched*	S$180 per hour (during office hours between 8.00 am to 5.30 pm on a Business Day)	S$100 (outside the above stated office hours on a Business Day or anytime on a non-Business Day)

Engineer charge###

S$50 per trip

S$120 per hour

Cancellation charge if Engineer has been dispatched*

S$180 per hour

(during office hours between 8.00 am to 5.30 pm on a Business Day)

S$100

(outside the above stated office hours on a Business Day or anytime on a non-Business Day)

NOTE:

^###StarHub shall not be responsible for the provisioning of modems. This transport charge does not include the Engineer charge.
^*A minimum charge based on the per hour charge shall be imposed. Incremental charge unit is based on half (1/2) hour charge.

Wholesale Broadband
Access Service