MultiSIM

As part of our efforts to streamline our offerings, we phased out the MultiSIM service with effect from 2 June 2022. For existing customers, the service will be ceased progressively from 31 March 2023. More details can be found here.

Should you need mobile lines for your additional devices, please consider signing up for our Biz+ Lite SIM Only plans via our Online Store or get touch with your StarHub Account Manager.

MultiSIM enables customers to take calls on one mobile phone while sending emails or SMSes with your other mobile devices, all at the same time! All incoming calls, SMS and MMS will only be received on your assigned primary phone. 

To check handset status, simply follow the steps below:

1. Dial *119# and press Send.
2. Depending on the phone that you're using, the following notification will then be sent to your phone: "This is Phone: X" where X can be either 1, 2, 3, 4 or 5.

NOTE:

Your primary handset is always indicated as 'Phone: 1'. You will receive incoming calls, SMS and MMS on this handset.

Follow the steps below to assign your primary handset:

1. Dial *118# and press Send.
2. The following notification will then be sent to your phone: 'Set as Phone:1'.

You can also access these command codes via your phone book in the SIM card. Simply search from the SIM phone book for 'MultiSIM-Query Phone' to check your phone's status or 'MultiSIM - Set Master' to set your handset as the primary device.

Follow the steps below to assign order for your handset:

To set any phone to 'Phone X': Dial *118***X# and press send (X can be either 1, 2, 3, 4 or 5).

Call Hunting is a feature that diverts incoming calls from your primary handset to a second and subsequent handset so you can minimise the chances of ever missing a call.

Scenario 1: Primary and all other secondary handsets are switched on.

Incoming calls will go to your primary handset. If it is not being answered, the Call Hunting feature will automatically divert the call to the secondary handset. If the call is still not being answered, it will be diverted to VoiceMail (if you have it) and the call will end.

Scenario 2: Primary handset is switched off while the secondary handset is switched on.

Incoming calls will bypass your primary handset as it is switched off. The Call Hunting feature will not divert the call to the secondary device. It will automatically be diverted to VoiceMail (if you have it) and the call will end.

Scenario 3: Primary handset is switched on while all the secondary handsets are switched off.

Incoming calls will go to your primary handset. If it is not answered, the Call Hunting feature will not divert the call to the secondary handset. It will be diverted to VoiceMail (if you have it) and the call will end.

NOTE:

• Multi-SIM service in not available with the Biz+ Mobile Plans
• The Call Hunting feature will automatically be activated with MultiSIM service upon sign-up. The Call Hunting feature cannot be deactivated.
• User experience for the Call Hunting feature will differ depending on origin of calls and supported operator.