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Smart Contact Centre as a Service
Your AI-driven contact centre built for every customer journey
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Smart Contact Centre as a Service
Your AI-driven contact centre built for every customer journey
Unlock the power of seamless
customer connections
The world of customer experience is changing. Customers now expect to get the help and information they need, whenever and wherever they are.
It’s time to elevate your customer service experience to new heights. Introducing StarHub Smart Contact Centre as a Service (Smart CCaS), the cutting-edge customer experience platform designed to make every customer interaction a delight, every time.
Meet customers on the channels they are at. Enable both self-help and agent-assisted journeys. Drive efficiency and service excellence with tools and workflows. Now you can do all that on one single platform at just a low monthly fee.
How it works
Key features
Smart Contact Centre as a Service drives real business outcomes with purpose-built, AI-powered features that support everyone from customers to agents.
Automated messaging
Ease the burden on live agents and let AI help manage simple questions like account details, business hours, and more
Omnichannel
Customers are free to reach out through whichever platform suits their needs – whether chat, text, email, social or call
Intelligent routing
AI-powered data analytics dynamically match inquiries with the most suitable agent, enhancing the overall customer experience
Full visibility
Agent tools provide a complete customer history, all in one place and at their fingertips, ensuring they are always context-aware
Why Choose StarHub?
Proven track record
Our in-house SmartHub Team and Contact Centre Architects are trained in implementing AI capabilities for CX and EX needs
One-stop solution provider
Whether you need voice telephony, messaging solution or on-premise hardware, we can design and implement a best-fit solution from end to end
24/7 technical support
Enjoy a peace of mind with on-demand access to expert technical support and ease your IT resources
Elevate your customer connections with StarHub Smart Connect Centre as a Service
Support
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