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If you’re already out of contract, you can renew your StarHub Broadband plan and purchase the Smart WiFi MX2 at $120/unit. Delivery and installation fees will be waived.

If you’re still in contract, you can purchase the Smart WiFi MX2 at $120/unit. This also applies if you’re out of contract and you opt not to renew your plan. If you request for onsite installation, a service fee of $54.50 will apply. The service fee is fixed regardless of the number of routers to be installed.

You can recontract and/or purchase the mesh router at any of these StarHub shops:

• Plaza Singapura
• Tampines
• Nex
• Jurong Point

Alternatively, you can call 1630 for assistance.

Yes, you can purchase additional units of Smart WiFi MX2 at $120/unit at any of these StarHub shops.

• Plaza Singapura
• Tampines
• Nex
• Jurong Point

Setting up your additional Smart WiFi MX2 is simple. You can refer to the instructions on the Device Setup and Troubleshooting section of this page.

Alternatively, you may call 1633 for assistance. If you request for onsite installation, a service fee of $54.50 will be chargeable. The service fee is fixed regardless of the number of routers to be installed.

The number of units needed depends on various factors such as the housing type, size, and usage. To get the best WiFi coverage for your home, more units of Smart WiFi MX2 may be required.

You can refer to the following guidelines as a quick reference based on housing type and size.

You can replace your existing Google Wifi/Linksys EA7500/EA8100/Nokia Beacon 1 with the Smart WiFi MX2, provided they’re replaced entirely.

When you sign up for a new or recontract your StarHub Broadband plan, installation of the Smart WiFi MX2 is free.

If you’re an existing customer who purchased the Smart WiFi MX2 without recontracting, you may follow the steps below to set up your new router at home.

If You’re Currently Using Google Wifi:

Step 1: Locate the Google Wifi point connected to ONT/VeONT.

Step 2: Unplug the ethernet cable from the Google Wifi point.

Step 3: Plug in the same ethernet cable to the “Internet” port of the Smart WiFi MX2.

Step 4: Download the Linksys app:

a. If you’re using iPhone, search for “Linksys” on App Store and download it.

b. If you’re using Android, search for “Linksys” on Google Play Store and download it.

Step 5: Launch the Linksys app. Tap  “Set up a New WiFi Network” followed by “Whole Home Mesh WiFi (Velop)”. The app will guide you step by step to set it up.

If You’re Currently Using Linksys EA7500/EZ8100:

Step 1: Locate the Linksys EA7500/EA8100 cable connected to the ONT.

Step 2: Unplug the ethernet cable from the “Internet” port of the Linksys EA7500/EA8100:

Step 3: Plug in the same ethernet cable to the “Internet” port of the Smart WiFi MX2.

Step 4: Download the Linksys app:

a. If you’re using iPhone, search for “Linksys” on App Store and download it.

b. If you’re using Android, search for “Linksys” on Play Store and download it.

Step 5: Launch the Linksys app. Tap on “Set up a New WiFi Network” followed by “Whole Home Mesh WiFi (Velop)”. The app will guide you step by step to set it up.

If You’re Currently Using Nokia Beacon 1:

Step 1: Locate the Nokia Beacon 1 cable connected to the ONT.

Step 2: Unplug the ethernet cable from the “WAN” port of the Nokia Beacon 1:

Step 3: Plug in the same ethernet cable to the “Internet” port of the Smart WiFi MX2.

Step 4: Download the Linksys app:

a. If you’re using iPhone, search for “Linksys” on App Store and download it.

b. If you’re using Android, search for “Linksys” on Play Store and download it.

Step 5: Launch the Linksys app. Tap on “Set up a New WiFi Network” followed by “Whole Home Mesh WiFi (Velop)”. The app will guide you step by step to set it up.

Here are the steps to connecting your Smart WiFi MX2 to your StartHub TV+ set-top box.

Step 1. Check that the connection is set up like the image below:

Step 2. Connect one end of the ethernet cable to the Smart WiFi MX2, then the other end to your set-top box. You can also connect via WiFi later.

Step 3. Turn on the TV+ set-top box and the TV, and select the corresponding HDMI output 1/2/3 depending on the port you used.

Note: Please use the HDMI cable provided with your set-top box.

Step 4. Your connection should look like this for you to watch free-to-air or cross-carriage channels*.

*Note: To enjoy free-to-air channels, you’ll need to have StarHub Broadband service and a Smart WiFi, Smart WiFi MX2, Smart WiFi Pro, or Linksys EA7500/EA8100 router.

Step 5. On the TV screen, follow the instructions to continue setting up the TV+ set-top box. You may also refer to How to Set Up Your StarHub TV+ Box for other information.

If the device is faulty (not turning on or the SSID is not being broadcast), you can contact our Hub Consultants at 1633 to request for a replacement unit if your Smart WiFi MX2 is within the warranty period. However, our Hub Consultant may run through some troubleshooting steps if you’re uncertain if the device is faulty. This is to check if the issue is with the router, ONT, or TP.

In the event the delivery of a replacement unit is arranged, our HubTrooper will deliver the replacement unit to your residential address registered under your StarHub Broadband service. A delivery fee of $13.08 applies.

Our StarHub technical helpdesk will verify the authenticity of the device and will only be able to perform 1-to-1 replacement at the registered address of the StarHub broadband subscriber.

Please note that the warranty will lapse if you cease your subscription to the StarHub Broadband service for any reason, or if the device is disconnected from your StarHub Broadband service at the time of claim.