How can we help you today?

New to StarHub? The Hub iD is an email address that you register with us and your single login credential to all StarHub digital platforms (app and web). With one iD for everything, you can access all things StarHub, even on the go!

With a Hub iD, you’ll be able to manage all your StarHub services easily online at your convenience and even while on the go! Say goodbye to queues and waiting times, and make way for faster and more efficient transactions.

Online Store
Sign up for StarHub services or recontract with us online! Plus, enjoy exclusive online deals, free delivery, and 24/7 customer support.

StarHub App 
Check and manage your mobile data usage, view and pay bills, activate roaming, and subscribe to add-ons even on the go. Plus, enjoy instant treats and lifestyle deals with StarHub Rewards. 

My Account
Get a quick overview of your accounts and services, and update your personal information, billing address, and more at your convenience.

StarHub TV+ (app and web)
Enjoy your favourite shows anytime, anywhere, on any device.

Glad to share that you can set up a Hub iD to explore StarHub services and products on our online store and the StarHub App.

You can easily create your Hub iD via the StarHub App.

• Download the StarHub App.
  
• Open the app and tap "Sign up here". 
  
• Fill in the details and tap "Sign up" upon completion.
  
• You’ll receive a one-time PIN (OTP) via the email address you registered. Enter the code and tap "Verify".
  
• You’ll see a confirmation message on the next page when your Hub iD is successfully created.

Alternatively, you can create your Hub iD on the web.  

• Go to www.starhub.com/hubid.
  
• On the homepage, click on "Sign up".
  
• Fill in the details on the "Create Hub iD" page and click "Next" upon completion.
  
• You’ll receive an OTP via the email address you registered. Enter the code and click "Submit".
  
• You’ll see a confirmation message on the next page when your Hub iD is successfully created.

Tip: Ensure that your email address is not associated to any existing Hub iD.

All you need is ONE Hub iD to manage all the StarHub services under your name!

Happy to share that creating and using the Hub iD is absolutely free!

The activation link may have expired or there might be a new account creation request that was sent and disabled the previous link. We encourage you to try creating your Hub iD again, then immediately check for the latest activation email in your inbox and open the new activation link from there. Also, please ensure that your email address is not already linked to a Hub iD account.

You can easily retrieve your Hub iD via StarHub App. Just follow these steps:

• Open the StarHub App and choose “I already have an account”.
  
• Click “Forgot login iD?”
  
• Enter the required details and submit.
  
• You’ll see a page showing only a part of your Hub iD to keep your information private and secure. You can request for a reminder email to be sent to you if you want to view your full Hub iD. 

You can easily reset your Hub iD password via StarHub App. Just follow these steps:

• Open the StarHub App and choose “I already have an account”.
  
• Tap “Forgot password?”
  
• Enter your Hub iD.
  
• You’ll see a prompt informing you that your Hub iD password has been sent to your email address. Follow the instructions to reset your password.   

Yes, you can easily change your Hub iD via StarHub App.

• Log in and tap “More” (you’ll see this at the bottom right of the screen). 
  
• Tap “Manage account” and select a service. 
  
• Tap on the pencil icon beside your email address.
  
• Enter the email address you want to set as your new Hub iD and submit.
  
• Click on the activation link sent to the email address you’re setting up as your new Hub iD to complete your request. 

It’s easy! You can change your Hub iD password via StarHub App.

• Log in and tap “More”.
  
• Tap “Manage account”. 
  
• Select a service. 
  
• Tap “Change password”.

Yes, all StarHub Postpaid mobile customers can log in to the StarHub App with their StarHub mobile number to view their usage and manage some mobile services.

Know more about what you can do on StarHub App here. 

Your Hub iD will automatically get deactivated if you no longer have any active StarHub services and it’s not used to log in to any StarHub app or website for more than 6 months. 

To keep your Hub iD account active, simply maintain any StarHub service.

If you no longer have an active StarHub service, you’ll need to log in to the StarHub App, My Account, or our online shop at least once every 6 months.

If your Hub iD has been deactivated, you can create another one using the same email address.

Yes, you can set up your Hub iD again using the same email address.

Your Hub iD will remain active for you to access selected StarHub online services. However, it will be deactivated if it’s not used log in to any StarHub app or website for more than 6 months.

If you’re unable to log in to our apps or websites using your Hub iD and your account has been disabled due to multiple failed login attempts, please reset your Hub iD password.   

In case you’re a Fibre TV customer who just upgraded to TV+, log out from your set-top box and log in again with your Hub iD about 3 hours after the installation. 

If you’re a new TV+ customer, do log in to your set-top box or app using your Hub iD 3 hours after the installation. 

To delete your Hub iD, please chat with us via Facebook or Whatsapp.

Alternatively, you can request your Hub iD to be deleted via StarHub App.

• Log in using your Hub iD.
  
• Tap on “More”.
  
• Tap on “Manage account”.
  
• Select a service.
  
• Select “Delete Hub iD” and follow the steps.

No, you cannot delete your Hub iD if you still have active StarHub services. Your Hub
iD serves as your single login credential to all StarHub digital platforms (app and web), and you need it as an identifier for your account(s) with us and to manage your services online.

Deleting your Hub iD will not terminate your StarHub services. For information on how
to terminate your services, click here.

Your Hub iD will be deleted immediately from the time your request is processed by our agents.

Yes, you can.

Once our agent has processed your request to delete your Hub iD, you cannot cancel it anymore.

You can create a new Hub iD instead using the same email as before.

Your Hub iD serves as your single login credential to the StarHub App, My Account,
and StarHub TV+ app and website. Without your Hub iD, you will not be able to log in to these digital platforms.