How can we help you today?

Online Store – Technical Issues



+ Expand all - Collapse all

1
I am having difficulties accessing the website. What should I do?

For the best online viewing experience, please ensure that your browser is always up to date. You can update your preferred browser at the corresponding links below:

Otherwise, please speak to us via Live Chat for further assistance.


2
Why am I unable to login?

Did you forget your Hub iD? Or did you forget your password? For further assistance, please speak to us via Live Chat or call 1630.


3
Why do I keep seeing the browser compatibility message?

This is very likely because your browser is not up to date. You can update your preferred browser at the corresponding links below:


4
How can I speak with customer service about the technical issues I encountered on the website?

If you have already tried our basic troubleshooting steps to no avail, please feel free to contact us via Facebook or WhatsApp so that our representatives can provide further assistance via live chat. We look forward to speaking with you soon.




Top 6 Questions
  1. Hub iD
  2. Terminating Your StarHub Services
  3. Postpaid Roaming
  4. Pay Bills Online
  5. Disney+ Promotion FAQs