How can we help you today?

It’s easy! You can simply sign up for or recontract to any eligible Broadband plans and top up to a PRISM+ Q55-QE Google TV at a discounted price, while stocks last! Please refer to eligible plans below or here.

It’s totally hassle-free! The PRISM+ Q55-QE Google TV will be delivered to the address of your installed broadband service at no cost by PRISM+. You will receive a call/email from PRISM+ within 10 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with PRISM+.

You have the option of choosing a delivery time slot from Monday to Sunday (excluding Public Holidays) between 11am to 3pm or between 4pm to 8pm depending on the availability.

You may visit PRISM+ Contact Us page for any modification requests to your agreed date or time of delivery.

Rescheduling the delivery appointment for your free TV to be sent to the address of your installed broadband service is free as long as PRISM+ has not already attempted to make the delivery.

Please ensure you reschedule at least 2 working days in advance of your scheduled delivery to allow PRISM+ to make the necessary logistics arrangements.

Please contact PRISM+ at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.

PRISM+ will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $50 (with GST) per trip payable to PRISM+. Re-delivery date and time will be subject to slot availability.

Yes, you can designate someone else to receive the free PRISM+ Q55-QE Google TV on your behalf if it is being delivered to the same address where your broadband service is installed.

Yes, PRISM+ Q55-QE Google TV comes with a 3-years local warranty, please refer to the warranty policy as stated. The warranty is automatically registered by PRISM+ from the date of delivery, you may refer to the barcode serial number for warranty purposes.

If you have any issues with the TV or warranty, you may visit PRISM+ Contact Us page to speak to our customer service team.

Kindly ensure that you check your free TV upon delivery and installation. StarHub will not be liable for any defects of this premium.

• Free Digital Antenna

• Stand components × 2

• Quick Start Guide x 1

• Quick Installation Guide x 1

• Google TV Remote Control x 1

• 3 Pin Power Plug x 1

• Power Cord x 1

• RCA Dongle x 1

• Set of 4 screws x 1

• Set of 4 stand screws x 1

• Set of 2 batteries x 1

Yes, you may purchase a fixed wall bracket that comes with free installation for $79 (with GST) or a swivel wall bracket that comes with free installation for $139 (with GST) at the time of scheduling your TV delivery with PRISM+. Please ensure that the delivery and installation of the TV with wall bracket (fixed/ swivel wall bracket) are done on the same trip. Any additional trips for the installation of your TV will be charged $50 (with GST) per trip by PRISM+, payable directly to PRISM+.

Yes, basic set up of TV is included upon request, such as unboxing the TV, power up and connecting to the internet and setting up of the antenna.

If there are no wall brackets, tabletop assembly is included with the delivery.

Please refer to the service agreement to ensure that you top-up for the PRISM+ Q55-QE Google TV. If confirmed, kindly allow 10 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.

If you have previously received an SMS about the free TV delivery, you can contact PRISM+ directly on the number provided to check the status of the delivery.