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FAQs for Premier League on StarHub

iPhone 16 Preorder with Premier League Access


1
How I enjoy the Premier League offer with my iPhone 16 Preorder?

Catch all the Premier League action with 12 months' access on us! Enjoy this offer when you pre-order iPhone 16 or iPhone 16 Pro with a 2-year Device Plan M / L / XL from 18 September, 5.00 a.m to 20 September 2024, 7.59 a.m.

You will receive an SMS notification when your Premier League access has been activated


2
How will I receive the complimentary Premier League access?

The complimentary 12 months' access for Premier League is applicable for pre-orders made with Device Plan M / L / XL.

Once your Premier+ service is activated. Simply log in to StarHub TV+ with your Hub iD to enjoy all the live action on our Hub Premier channels.

For new TV customers:
You will receive an SMS notification when your Premier League access has been activated. You should receive access within 14 working days after the successful delivery of your pre-ordered iPhone.

For customers with an existing standalone Premier League subscription:
You’ll enjoy a complimentary 12-month subscription on your existing standalone Premier League subscription. The offer will be activated for you within 14 working days after the successful delivery of your pre-ordered iPhone.

For customers with an existing HomeHub+ bundled with Premier League subscription: 
As you are already enjoying a zero-rated Premier League subscription as part of your HomeHub+ bundle, a separate complimentary 12-month Premier+ voucher code will be sent to you via SMS within 14 working days after the successful delivery of your pre-order iPhone. Upon reeiving the code, you’ll need to first log in to redeem on https://voucher.starhubtvplus.com/redeem with a new Hub iD


3
I received my complimentary 12-month Premier League access from my iPhone 16 preorder. How can I watch the Premier League?

To watch on your mobile/tablet:
1.    Download the StarHub TV+ app from the App Store or Google Play Store.
2.    Log in with your Hub iD and password
3.    Go to ‘TV Guide’ and look for Hub Premier channels (Ch 221-232)

Note: For HomeHub+ customers provided with a Premier+ voucher, you will need to first log in to redeem on https://voucher.starhubtvplus.com/redeem with a new Hub iD

To watch on their existing TV+ box:
1.    Log in with your Hub iD and password
2.    Tune in to the Hub Premier channels by keying in the channel number (Ch 221 – 232)



How to Prepare for the Premier League season


1
I'm having difficulty streaming Premier League. What should I do?

If you're having difficulty streaming Premier League, click here.


2
I am unable to watch Premier League matches via StarHub TV+ app even though I had already subscribed to Premier+. What should I do?

Please log out and log in again with your Hub iD on your TV+ app. If the issue persists, you can reinstall the StarHub TV+ app.

To log out: 

  • For mobile app users: Select "More" located on the bottom right, select settings (gear icon) on the top followed by "Logout", and log in again with your Hub iD.
  • For Smart TV app users: Select settings (gear icon) on the top, then select StarHub TV+ App followed by "Logout", and log in again with your Hub iD.

3
How do I update my TV+ App on my StarHub TV+ Pro or my Android TV  to the latest version?

For the best viewing experience, ensure your TV+ App on your StarHub TV+ Pro or your Android TV is on the latest version!

For StarHub TV+ Pro or Android TV

Ensure you are signed in with your Google account and check that your TV+ app is updated to the latest version via the Google Play Store.

For StarHub TV+ Box

Your TV+ app on your StarHub TV+ Box will be automatically updated to the latest version upon launching. No action is required from you.


4
What is the latest StarHub TV+ version?

Here's the latest StarHub TV+ version for every viewing device, with steps for you to follow and ensure you are ready for the new season!

Viewing Device

Software Type

Latest Version

How to Check

Android Mobile and/or Tablet

StarHub TV+ App

6.471.856 or later

1. Launch the StarHub TV+ app.
2. Go to "More".

3. Select “Settings” (gear icon) at the top.

4.  Scroll to the bottom,  select “Info” and refer to App Version.


Or


1. Launch Google Play and search for StarHub TV+ app.
2. If there is a new version available, the "Update" button will be displayed.

iPhone and/or iPad

StarHub TV+ App

6.471.846 or later


1. Launch the StarHub TV+ app.
2. Go to "More".

3. Select “Settings” (gear icon) at the top.
4. Scroll to the bottom, select “Info” and refer to App Version.


Or


1. Launch App Store and search for StarHub TV+ app.
2. If there is a new version available, the "Update" button will be displayed.


StarHub TV+ Box
(White)


Firmware

12.7.0 or later

1. Go to Android TV Settings (Gear Icon).
2. Go to "Device Preferences".
3. Go to "About".
4. Scroll down and refer to "Firmware version".
4. To update, go to "System Update" and press "OK".

StarHub TV+ App

v4.617.836 or later

1. Go to My Account (Profile Icon).
2. Go to "Software Update".
3. If there is a new version available, the "Update" button will be displayed.

StarHub TV+ Pro
(with B&O speakers)


Firmware

RTT4.230502.001.11.0.14 or later

1. Go to Settings (Gear Icon).
2. Go to “System”.
3. Go to “More Settings”.
4. Go to “Device Preferences”.
5. Go to “About”.
6. Scroll down and refer to “Firmware Version”.
7. To update, go to “System Update” and press “OK”.

StarHub TV+ App

v4.617.836 or later

1. Launch Google Play from Apps and Games.
2. Search for StarHub TV+ app
3. If there is a new version available, the "Update" button will be displayed.

Smart TV
(Android TV OS)

StarHub TV+ App

v4.617.836 or later

1. Launch Google Play and search for StarHub TV+ app.
2. If there is a new version available, the "Update" button will be displayed.

Samsung Smart TV
(Tizen OS)

StarHub TV+ App

1.510.2 or later

1. Go to "Home".
2. Go to "Apps".
3. Go to "Downloaded App" and select StarHub TV+ app.
4. Long-press on the Remote Control and select "View Details".
5. If there is a new version available, the "Update" button will be displayed.


5
What are some of the other ways I can prepare for the new season?

Other than updating your App/software version, here are some other ways you can prepare ahead of the season to improve your Premier League experience:


1. Log in early before the game

Avoid the last minute rush! Log in early to StarHub TV+ with your Hub iD to enjoy the pre-season content readily available on Hub Premier.


2. Optimise your WiFi set up

Your router placement can potentially cause signal interference. Placing your router next to your TV+ device can help to improve the connection.

Some areas, especially in the case of larger homes might not have adequate coverage or receive weak signals. Moving your router closer to where you usually require WiFi or upgrading to UltraSpeed to help prevent this.

Upgrading your bandwidth will also help with your connectivity. Consider the upgrade with our ongoing promotions.


3. Equip yourself with compatible 4K TV or TV+ PRO for an improved experience


To complete your experience, get 4K compatible TV to enjoy selected games in 4K at no extra cost!

Level up your experience with StarHub TV+ Pro for a cinematic and immersive audio experience by Bang & Olufsen in the comfort of your own living room! Simply plug-and-play and start watching.


4. For the best viewing experience on your computer/laptop.

We recommend you use the Google Chrome browser.

To cast matches to bigger screens, we recommend that you use Google Chromecast.



Current Premier League Offers


1
What are the Premier League offers available now?

Promotion Name

Bundle Information

Promotion Date

Pioneers’ Exclusive Offer

 

Young Fans Exclusive Offer

 

* Only available for New Sign up

$12.73/month (StarHub customers*)

$20.36/month (Non-StarHub customers)


Offer includes:

  • Premier+ pass
  • Starter+ (for non StarHub TV+ customers)

* Has a StarHub service subscription plan that’s at least $15/month at the point of billing

 Ongoing



2
Who is eligible for this promotion?

For Pioneers’ Exclusive Offer: Customers who belong to the Pioneer generation (Singapore citizens born on or before 31 December 1949) will be able to enjoy this promotion.

For Young Fans Exclusive Offer: Customers new to TV+ and born on or from 1 January 1999 to 31 December 2006 (for year 2024) are eligible for this offer.


3
How do I sign up for this promotion?

For Pioneers’ Exclusive Offer: You can sign up at our StarHub shops. Please bring your NRIC to sign up for this offer.

If you are a Pioneer who have previously signed up for Premier+ with us, rest assured that you will automatically receive the Pioneer Exclusive price! No further action is needed.

For Young Fans Exclusive Offer: You can sign up for this limited time promotion here! Or you can sign up at our StarHub shops. Please bring your NRIC to sign up for this offer.



General


1
What is Premier League?

Premier League is the top-level football division in England contested by 20 clubs each season. The season usually runs from August to May on an accumulated point system, and the winner of the season will be awarded to the team that has the highest points after playing 38 matches.


2
How many matches are there in each Premier League season?

There will be 380 matches in each Premier League season, with each team playing 38 matches.


3
When does the Premier League season take place?

For 2024/25 season, the Premier League will be from 17 August 2024 till 26 May 2025.


4
Who has the broadcast rights to Premier League currently?

StarHub has been awarded the broadcast rights to Premier League in Singapore for 6 years, starting from the 2022/2023 Premier League season. Find out more at https://www.premierleague.com/.



Pricing for Premier League


1
How much does the Premier League subscription cost?

Type

Product Name

Price

TV+

Premier+

Non-StarHub customers
$40.74/month

StarHub customers
$25.46/month


* Has a StarHub service subscription plan that’s at least $15/month at the point of billing


 Premier Pack is available for Fibre TV customers and cross-carriage customers at $66.11/month.


2
How much will it cost to subscribe to Premier League with UEFA Champions League and FA Cup?

You can subscribe to Sports+ on top of your Premier+ subscription to watch other football leagues such as UEFA Champions League (UCL) and FA Cup. Sports+ is available at $25.46/month. 

Do check out our current offers for the bundle promotions available!


3
Do I need to be an existing StarHub TV customer to qualify for the exclusive price for Premier+?

As long as you have a broadband, postpaid mobile or TV service plan that’s at least $15/month, you can enjoy the StarHub Exclusive Price for Premier+ from $25.46/month!


4
Why is there a different price point for Premier+ and Premier Pack?

We’d like to bring more value to the way customers watch their Premier League games! 
Premier+ comes with features such as replay, short and long highlights, as well as start-over and time shift functions. We’d like to give more customers a chance to experience these great functions on Premier+ and the TV+ interface at an accessible price.


5
I am a long- time StarHub Fibre TV customer, and I would like to sign up for Premier League. Why are there no discounts available for me?

For our StarHub Fibre TV customers, there’s a way for you to get the Premier+ StarHub exclusive price at $25.46/month!

Simply upgrade your existing pass to TV+ and add on Premier+ at $25.46/month. With TV+, access streaming apps such as Disney+, Netflix, HBO GO, Viu, and many more in one place, and watch them anytime, anywhere.

Visit our shops or call our sales hotline.



Premier+


1
What’s the difference between Premier+ on TV+ and Premier Pack on Fibre TV?

Here’s a quick view of what you can enjoy on Premier Pack and Premier+.

Type

Price of Premier+

Premier Pack on Fibre TV

Price 

Non StarHub customers: $40.74/month

StarHub customers: $25.46/month

 $66.11/month

No. of Premier League channels

12 Hub Premier channels
Ch 221 - 232

4 Hub Premier channels
Ch 221 - 224

Time-shift, replay

Yes

No

Long & short match highlights

Yes

No

Real-time game analytics

Yes

No

Multi-cam

Yes

No

Cloud Recording 

Yes
(with Cloud Recording subscription)

No

Others:
Subscribe to streaming apps and watch them anytime, anywhere such as:
• Disney+
• Netflix
• HBO GO
• Viu
...and many more!

Yes

No



2
Other than these Premier League features on TV+, what are the other services on TV+ available that are different from Fibre TV?

With TV+, you can also subscribe to streaming apps and watch them anytime, anywhere such as:

  • Disney+
  • Netflix
  • HBO GO
  • Viu
  • and many more!

3
How do I know which type of TV service am I subscribed to?

White set-top box or TV+ PRO for TV+ customers

White and Pro


Black set-top box for Fibre TV customers

IPTV


4
Will there be Pay Per View (PPV) for the individual matches?

There is no Pay Per View for individual matches currently.


5
I’m subscribed to the Premier League channels. Do I need to pay extra to watch it on StarHub TV+ app?

You’ll be able to catch Premier League on StarHub TV+ app anytime, anywhere without any additional cost on your StarHub mobile line! Ensure that your mobile data access point (APN) is set to "shwap" in order to not get any data charges.

As a TV+ subscriber, you’re naturally entitled to register up to 5 devices and up to 2 streams simultaneously – given these are all within the same household.



Sign-up Procedures


1
Where and how can I sign up to watch Premier League?

You’ll be able to sign up for Premier+ or Premier Pack on our website or physically in StarHub shops.

Customers who are already on StarHub TV+ can also sign up via StarHub App. Simply log in, choose “TV”, tap the “Modify” button, and add Premier+. If you need more information on how to log in to StarHub App, click here.


2
Why am I seeing $40.74 instead of $25.46 for Premier+ when I'm eligible to sign up via StarHub App?

Eligible customers who subscribe to Premier+ via the StarHub App can rest assured that they'll enjoy the StarHub Exclusive Price of $25.46/month at the point of billing. The current pricing display of $40.74/month reflected on the StarHub App refers to the usual price before any eligible promotional rate(s).


3
I would like to upgrade from Fibre TV to TV+. How should I go about doing it?

Great choice! If you are interested in upgrading to TV+, we recommend that you recontract your current TV pass to TV+ first online, and then add Premier+ to your subscription.

Alternatively, you can opt to upgrade to HomeHub+ to enjoy an all-in-one bundle including broadband services.



Product and Features


1
What’s so different about Premier League on StarHub?

We are changing the game! With Premier+, watch the Premier League games in 4K Ultra-HD and enjoy an enhanced viewing experience as you will have the ability to start over, replay key highlights, or turn back time to watch the match with time-shift!

Watch the Premier League action like never before! Enjoy selected LIVE matches from four dynamic camera angles, including Player Cam, Tactical View, High Behind and Host Corner - Take your game-day viewing experience to the next level with new perspectives!

Our dedicated 4K Ultra-HD channel will also be at no extra cost to all Premier+ customers. Smart TV+ app and TV+ Pro users can immerse themselves in the game with live game statistics available at their fingertips.

Other than these great features, you’ll be able to host a watch party with your family and friends next time!


2
Why should I top up to get a TV+ set-top box?

Your viewing experience will be greatly enhanced with the TV+ set-top box. With the box, you’ll be able to catch selected games in 4K Ultra-HD resolution on the big screen or select long or short highlights to replay.


3
Is there a separate app for Premier League?

You’ll be able to watch Premier League on StarHub TV+, one single app for all your entertainment needs on StarHub.

The StarHub TV+ app will allow you to watch the games anytime, anywhere on-the-go within Singapore. You can now also download the StarHub TV+ app on Android TV (version 10 and above) via Google Play Store to catch Premier League on TV+ without a set-top box.

As a TV+ subscriber, you're naturally entitled to link up to five (5) devices and stream on two (2) devices simultaneously with just one single Hub iD login - given these are all within the same household.


4
If we do not have StarHub broadband, can I still rent a StarHub set-up box enjoy Premier League on the big screen?

Our TV+ set-top box will work with any active broadband service. To have the best experience, we recommend that you pair our StarHub broadband service with the TV+ set-top box. You can consider the great deals available for our broadband service today here!


5
Is the StarHub TV+ app available on Android TV stores and Samsung TV app gallery?

Great news! The StarHub TV+ app is now available for download in Google Play Store for Android TVs (TV brands such as Xiaomi, Prism, Sony, Panasonic). You’ll also be able to use the StarHub TV+ app on Samsung Tizen.



Multi-cam


1
What is Multi-Cam? 

Multi-Cam is a Premier League feature on StarHub TV+ which provides 4 alternative camera angles for selected LIVE Premier League games. 


2
What are the camera angles available for Multi-Cam?  

The camera angles available from the Premier League are: 
•    Player Camera - A camera which follows a pre-decided list of players on the field. 
•    Tactical Camera - A wide camera shot that covers all outfield players and the most prominent Goalkeeper (ideal for tactical analysis), where the commentators are seated. 
•    High Behind - A camera positioned behind one of the goal posts. 
•    Host Corner - Cameras which are positioned at the corner shots of the pitch. 


3
Am I eligible to access the Multi-Cam feature? 

Premier+ customers will be able to access the Multi-Cam feature on selected LIVE games. Currently this is available on StarHub TV+ Pro, StarHub TV+ Box and via web on www.starhubtvplus.com


4
How do I access the Multi-Cam feature? 

Simply click ‘OK’ on your remote control during the game with Multi-Cam feature.  
 
Then, navigate to ‘Multicam’ selection and press ‘OK’ on your remote control. 

starhub-premium-league1_1727925812108

In ‘Multi-Cam’ mode, select your preferred camera angle and press ‘OK’ 
starhub-premium-league2_1727925812325

Press ‘OK’ to change the camera angle or press ‘BACK’ to return to normal view 

starhub-premium-league3_1727925812476


5
What are the games available for Multi-Cam? 

The matches selected for the Multi-Cam features are pre-determined by the Premier League and will be indicated here

Multi-cam will not be available on Channel 232. 



Content, Broadcast, and Network


1
How many Premier League matches will I be able to watch with StarHub?

All Premier League customers on Premier+, Premier Pack, and Cross-Carriage are able to watch all 380 Premier League matches.


2
How many channels will be shown on Premier+, Premier Pack and Cross-Carriage?

All Premier League customers on Premier+, Premier Pack, and Cross-Carriage are able to watch all 380 Premier League matches.  Premier+ offers 12 channels, while Premier Pack and Cross-Carriage offer 4 channels.


3
What are the additional benefits I enjoy as a Premier + customer?

Customer subscribed to Premier+ will also be able to enjoy selected matches in 4K Ultra HD, time shift and replay with long and short match highlights. Smart TV+ app and TV+ Pro users can immerse themselves in the game with live game statistics available at their fingertips. Plus, take your game-day viewing experience to the next level with new perspectives with multi-cam! More new features will also be made available such as party watch.


4
What happens on Premier Pack and Cross-Carriage if there are more than 4 simultaneous Premier League matches?

In the rare event that more simultaneous matches are played, the Premier Pack and Cross-Carriage channels will broadcast the additional matches right after the live matches. For example, if 5 matches are played at 10:00 pm, 4 will be concurrently live, and the 5th will be played right after.  The most popular matches will be selected to be live.  In the last season of the Premier League, there was only one match day where there were more than 4 simultaneous matches.


5
What other sports content do I get when I sign up for Premier League?

Other than live Premier League matches, you’ll have key Premier League content such as PL Originals, match highlights and matchday shows.


6
What are the channels broadcasting Premier League?

Premier League will be broadcasted on our new channels Hub Premier (Ch 221 – Ch 232).


7
Will the Premier League channels broadcast other football leagues like Champions League, La Liga, and Singapore Premier League?

Hub Premier will not broadcast other football leagues. However, these leagues are available on the other StarHub Sports channels available on the Sports+ TV pack:

Football League

Channel

StarHub TV+

Fibre TV

Champions League

beIN Sports 1 (Ch 213) or beIN Sports 3 (Ch 214)

Sports+


Sports Group
or
Sports Pass


Europa League

beIN Sports 1 (Ch 213) or beIN SPORTS 2 (Ch 212)

Europa Conference League

beIN SPORTS 2 (Ch 212)

Super Cup

beIN Sports 3 (Ch 214)

La Liga


beIN Sports (Ch 213) or beIN Sports 3 (Ch 214) or beIN SPORTS CONNECT (Sports+ customers enjoy FREE access) 


Bundesliga

Emirates FA Cup  
*Only on StarHub  

Hub Sports 2 (Ch 202) 

Singapore Premier League

Hub Sports 1 (Ch 201)/Hub Sports 2 (Ch 202)

ROSHN Saudi League

SPOTV (Ch 209)/Hub Sports 2 (Ch 202)



8
Will the Premier League channels broadcast other football games such as FA Cup or Community Shield Cup?

Hub Premier will only broadcast the Premier League games.  

Customers on Sports+ will be able to catch the Emirates FA Cup and the FA Community Shield 2024 on Hub Sports 2.  


9
How do I access StarHub TV+ on my desktop/laptop or mobile to watch the games?

For web on your desktop/laptop, you can log in to StarHub TV+ at www.starhubtvplus.com to start watching.

For mobile,

  • Download and install the StarHub TV+ app from Apple App Store or Google Play Store.
  • Launch the StarHub TV+ app.
  • Log in with your Hub iD (if not done so) or select "Create Hub iD" (if not done so).
  • Navigate to "Premier League" on the Home screen and go to “Upcoming matches”.
  • Alternatively, go to “Guide”, find Ch 221 or use the “All Channels” filter and select Sports.
  • Click the “Watch” button on the details page.

10
How do I watch the channels with my TV set-top box?

TV+ customers can simply tune in to Hub Premier Channel 221 – 232 after your Premier League TV service has been activated. Do note that there may not be programme available in all 12 channels at every time.


11
Can I Chromecast or Airplay the matches from my desktop/laptop or mobile to a bigger screen?

Yes, you’ll be able to Chromecast the matches. However, you can improve your viewing experience and watch selected football matches in 4K Ultra-HD quality if you top up for a TV set-top box at just $6.01/month.

If there are any difficulties in casting the matches, we suggest reaching out directly to your TV manufacturer to resolve the issue.

Airplay will not be available.


12
I missed the match, will there be a repeat telecast or catch-up available?

Yes, there will be repeat telecast and time-shift function (on TV+) for you to catch up with the game. Full match replays will also be available.


13
Can I record Premier League Games?

All games are available as catch-up in different versions: Full game, mini game version (10 minutes) or short highlight version (3 minutes). With Premier+, you’ll no longer need to record your games when it’s so easy to catch up with what you’ve missed!

Cloud Recording option is also available. Find out more here.

Fibre TV customers can record Premier League games via the Smart TV™ value-added service and a digital video storage device (Western Digital My Passport) from selected recommended retailers. For more information, please click here.
For information on the recording capabilities of the Singtel TV box for cross-carriage customers, please check with Singtel directly.


14
Can I watch Premier League via StarHub TV+ while I'm overseas?

StarHub has the broadcast rights for Premier League in Singapore only. Customers will not be able to use StarHub TV+ to watch Premier League overseas.


15
How many matches will I be able to watch concurrently?

Currently, you’ll be able to view the matches on up to 2 devices concurrently per TV+ account.

You can link up to a maximum of five (5) devices and stream on two (2) devices at any one time.

If you also have the StarHub TV+ Box, it comes with its dedicated streaming capacity (not part of the two concurrent streams) and does not count towards the limit of five (5) devices.


16
I am facing technical/login/app issues. Who can I contact?

For assistance, you can reach us on  Facebook or WhatsApp. Alternatively, send us an email for any billing or technical queries.


17
What is Starter+? Why am I getting Starter+ when I sign up for Premier+? Is there a charge for Starter+?

Besides catching the Premier League action on Premier+, we’re giving you complimentary access to a curated selection of on-demand entertainment experience with Starter+.

Starter+ Pass includes the latest Asian dramas including TVB dramas, variety programmes, classic Hong Kong movies starring all-time favourite actors, and much more. 

To find out more about Starter+, click here.


18
I’m watching the game and I don’t want to see the score display on the side. Can it be removed?

The score display on channel 221 is a direct feed from Premier League. As an alternative, you may want to view the match on a different Hub Premier channel where the match is also being broadcast. Please check the guide for the schedule.


19
What are the key differences of TV+ from watching Premier League from piracy sites and pirate TV boxes?

With TV+, you’ll get to stream and watch the game with clear graphics and lag-free broadcast without delays anytime, anywhere. Interactive features are also available with Premier League broadcast via StarHub.

You’ll also get access to device assistance from StarHub when you face any technical issues. In addition, piracy sites and pirate TV boxes are unauthorised in Singapore.


20
Where can I check the Premier League game schedules?

Alternatively, visit www.starhub.com/pl-fixtures to check the Premier League game schedules.



Billing


1
Will there be charges for Premier+ or Premier Pack after the season ends and before the next season starts?

Your Premier+ or Premier Pack will continue to be charged on a monthly basis even after the season ends. You may consider unsubscribing if you do not wish to be charged. However, do note that should you stop your Premier+ subscription, you won’t be able to get back the offer prices (Early Bird or StarHub Exclusive) if you decide to subscribe again later on.


2
I’ve secured an Early Bird StarHub Exclusive offer in 2022. Is my Early Bird StarHub Exclusive price for Premier+ guaranteed until I decide to unsubscribe?

The Early Bird StarHub Exclusive offer was guaranteed for 24 months from 6 August 2022 and will end on 1 September 2024. But don't worry! As a valued StarHub customer, you’ll continue to enjoy our exclusive rate of $25.46 per month as long as you maintain a postpaid mobile, broadband, or TV pass subscription with a minimum monthly fee of $15 (price incl GST). 


Alternatively, do check out our current Premier League bundle offers here https://www.starhub.com/personal/bundles/premier-league.html for bigger savings.


3
Why does my bill show that I’m charged $40.74/month when it was $20.368/month or $25.46/month during sign up?

To continue enjoying the StarHub Exclusive Price of $20.36/month or $25.46/month, you’ll need to remain subscribed to a postpaid mobile, broadband or TV plan with a minimum $15 monthly plan at the point of each billing cycle. There will be a review at each billing cycle for the offer eligibility.



Troubleshooting


1
An error code popped up on my screen while watching on Premier League on TV+. What should I do?
Seeing an error message on your screen? Check this table for steps that may help resolve the issue:

Area of Concern 

Suggested Checks/Resolution 

NAV-501A-UFI 

Update your launcher to the latest version (4.617.771 or later). Please see below for the step-by-step guide. 
 
For TV+ Box users/TV+ mobile app/web: Please press the home button and try to playback again after a short while. 
 
For TV+ Smart TV app users: Please press "retry" and try to playback again after a short while. 
 
For iOS/Android mobile app users: An error has occurred while trying to stream the video. Please exit the player and try again. We recommend updating to the latest version to improve your streaming experience. 

N2009 / N2009 404 / N2009 504 / N2009 403 / N2007 / N2005/ 12646 / 102 / 1002 / A5002 / 12312/ PLB321 / PLB315 / PLA373/1102

Update your launcher to the latest version (5.0.29-innopia (6861) or later). Please see below for the step-by-step guide.
 
For TV+ Box users/TV+ mobile app/web: Please press the home button and try to playback again after a short while.
 
For TV+ Smart TV app users: Please press "retry" and try to playback again after a short while.
 
For iOS/Android mobile app users: An error has occurred while trying to stream the video. Please exit the player and try again. We recommend updating to the latest version to improve your streaming experience. 

N2018 / 1007 
“Max active session exceeded”

De-link one of the devices logged in on your account. Remove any of the linked devices with the following steps:

  • Log in to starhubtvplus.com or the StarHub TV+ app.
  • Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.
  • Select "Device Management" and remove your desired device.
  • Once successfully removed, simply log in with your new device and our system will link it automatically.

404 / BS9004
“Unable to connect with server”
“Unable to load asset, please try again later”.

Step 1: Please check your internet connection.

Step 2: TV+ Set-top Box users: Turn off and on your TV+ box.

Mobile App/Web users: Exit and launch your app/web browser again.
 
For the optimal viewing experience, make sure your TV+ app or set-top box is updated to the latest version and connect to high-speed internet (at least 10Mbps) when streaming.
 
StarHub Broadband is optimized for our StarHub TV+ set-top box. It can carry TV signals with the best quality of service regardless of network load and traffic. With StarHub Broadband and TV+, you’ll have a better way to view Premier League matches.
 
If you’re not subscribed to StarHub Broadband yet, check out our promotions with Premier League at starhub.com/premierleague.

N7203 / N7207
“Subscription to StarHub TV Go Value-Added Service and the relevant Channel / Pack is required”.

Step 1: Please check your internet connection.

Step 2: TV+ Set-top Box users: Turn off and on your TV+ box.

Mobile App/Web users: Exit and launch your app/web browser again.

If the issue persists, you may need to log out and log in again.


2
I encounter "No Information" on the programme guide / I am facing some display or quality issues while trying to watch the game. What steps could I take?

Area of Concern 

Recommended Steps

No programme information is shown in TV Guide and Channel Information Bar for all channels on StarHub TV+ Box.

Update your launcher to the latest version.
 
If you’re already on the latest version, please perform the steps below:
 
For TV+ Box users only:

Step 1: Go to My Account (head icon on the top right).

Step 2: Select “Preferences”.

Step 3: Select “Show Info Language” and press "OK".

Step 4: Select “中文” and press "OK".

Step 5: You will see the "Channel Setup and Data Synchronisation" screen. Wait for it to be completed.

Step 6: You can now switch the language back to English. Select “English” and press "OK". Wait for the Channel Setup and Data Synchronization process to be completed.

Step 7: TV Guide and Channel Information Bar should now be displaying the updated programme details. You will also be able to tune in to your TV channels.

Difficulties in streaming 4K matches on Ch 232.

To enjoy an optimal viewing experience for 4K matches on Ch 232, we recommend the following:

  • A 4K TV which supports Ultra HD resolution, High Dynamic Range (HDR), and high refresh rate and response time.
  • A StarHub TV+ Box or an Android Smart TV with a processor capable of decoding 4K video.
  • Wired connection from your router to the StarHub TV+ Box or Android Smart TV.
  • If a wired connection is not possible, we recommend a stable WiFi connection of at least 25Mbps.

Do note that most smartphones, tablets, laptops and computer monitors are not able to decode and display Ultra HD 4K videos natively.
 
If you are unable to view the 4K matches on Ch 232, you can still enjoy the simulcast matches in HD on your devices. For fixtures, please refer to starhub.com/pl-fixtures.

4K Channel (Ch 232) appears to have a darker colour profile.

To enjoy an optimal viewing experience for 4K matches on Ch 232, we recommend the following:

  • A 4K TV that supports Ultra HD resolution, High Dynamic Range (HDR), and high refresh rate and response time.
  • On your TV settings, ensure the High Dynamic Range (HDR) setting is selected.
  • Ensure "4K" is selected for the resolution on your TV+ box.

My TV has an intermittent black screen when connected to the TV+ set-top box.

Please try any of the following:

  1. Use the HDMI cable that came together with the TV+ set-top box.
  2. Connect the cable to another HDMI port on the TV.
  3. On your TV+ set-top box, go to Settings (gear icon) > Device Preferences > Inputs & Devices, and turn off HDMI control.
  4. If you have a 4K TV: Turn on your TV+ set-top box, go to Settings > Device Preferences > Display, and select 1080i. If the issue still persists, select 720p to watch at a lower resolution.

Non-optimal video quality on TV+ set-top box.

  1. Reboot your router/mesh routers.
  2. If your TV+ set-top box is connected via WiFi, go to My Account (head icon) > STB (Set-top Box) Information > Network status, and check the frequency and RSSI (Received Signal Strength Indication) value. The recommended frequency is 5 GHz and the RSSI value should be from -20 to –57.

Suggestions to improve the RSSI value on your TV+ set-top box:

  • Move the TV+ box closer to the router.
  • Use wired connection for your TV+ box, if possible.
  • If your home network uses a mesh setup, consider adding another node to the mesh.

Non-optimal video quality on devices such as:

  • Mobile phone
  • Tablet
  • Smart TV app
  • Web browser on laptop

Reboot your router/mesh routers.
Suggestions to improve network connection on these devices:

  • Move the device closer to the router.
  • Connect to 5 GHz connection where possible.
  • If your home network uses a mesh setup, consider adding another node to the mesh.

3
I am being prompted to subscribe to Premier League via my TV+ set-top box even though I had already subscribed. What should I do?

If you are prompted to sign up for Premier+ even though you already have a subscription, please log out and log in again with your Hub iD on your TV+ app, or reboot your TV+ box.
 
If you have multiple TV Subscription IDs, please select the one with the Premier+/Premier Pack subscription upon logging in with your Hub iD. You can locate your TV Subscription ID in StarHub App.


4
How can I identify which of my TV Subscription ID has the Premier League subscription if I have multiple subscriptions?

Log in to StarHub App with your Hub iD, select TV, and then check your TV plans to locate the plan with Premier+/Premier Pack. The corresponding Subscription ID will be reflected within.


5
I have forgotten my Hub iD or Hub iD password. How do I reset my password on StarHub TV+ app/web?

If you forgot your Hub iD or password, you could reset them here. Just tap “Forgot your Hub iD” or “Forgot your Password” and follow the steps.


6
While streaming on my TV+ app, I got a pop-up that says I have exceeded multiple sessions. What should I do?

You will need to de-link one of the devices logged in on your account. Remove any of the linked devices with the following steps:

  • Log in to starhubtvplus.com or the StarHub TV+ app.
  • Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.
  • Select "Device Management" and remove your desired device.
  • Once successfully removed, simply log in with your new device and our system will link it automatically.

7
What is the recommended TV+ setup for the best streaming experience?

For the optimal viewing experience, make sure your TV+ app or set-top box is updated to the latest version and connect to high-speed internet (at least 10Mbps) when streaming.
 
StarHub Broadband is optimized for our StarHub TV+ set-top box. It can carry TV signals with the best quality of service regardless of network load and traffic. With StarHub Broadband and TV+, you’ll have a better way to view Premier League matches.
 
If you’re not subscribed to StarHub Broadband yet, check out our promotions with Premier League at starhub.com/premierleague.