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Here's an easy way to ensure that your TV+ Box is running the newest software: If your home screen matches the 'After' image, it means your set-top box has been updated. If not, don’t worry,  simply turn off the main switch of your TV+ Box, and then turn it back on again. The software upgrade will start automatically. 

Before                                                                 

After

You will see this screen if you are still on the old software version. Update now by simply turning off the main power switch connected to your TV+ Box, and the software upgrade will start automatically once the TV+ Box is powered on again. This upgrade may take less than 15 minutes.

If you have not turned off your TV+ Box for a long time, it may take up to at least 15 minutes for the TV+ Box  to reconnect to the Google server for the software to upgrade after you have switched it back on. 

Enabling Classic Mode on their TV+ box allows them to tune in to the last viewed channel. ​ 

Classic Mode can be switched on/off through StarHub TV+ App Settings:​ 

• Select the gear icon.
• Select "StarHub TV+ App
• Select your preference.

Or  

The StarHub Go Streaming Box was launched in September 2018 with selected StarHub Go subscription plans. Subsequently, StarHub reached out to all customers from 1 July 2023 regarding  the discontinuation of StarHub Go and the StarHub Go Streaming Box here. As a result, the software support for the StarHub Go Streaming Box will also end with effect from 23 March 2024.

You may recycle the StarHub Go Streaming Box at your nearest e-waste collection point. 

Yes, you can continue to access your StarHub TV subscription using the following supported devices:  

• Mobile phone or tablet via the StarHub TV+ app that can be downloaded from the App Store or Google Play Store. 
• PC web browser via www.starhubtvplus.com. 
• Android TV via the StarHub TV+ Android TV app that can be downloaded from Google Play Store. 
• Samsung TV via the StarHub TV+ Samsung TV app that can be downloaded from Samsung App Store. 

Note: StarHub TV+ is not supported on mobile web browsers, LG Smart TVs and Apple TV. 

Check out our latest TV offers here.

You may visit any one of the following StarHub Shops: 

• Jurong Point 
• Nex 
• Plaza Singapura 
• Tampines Mall

If your StarHub TV+ Box is not working out-of-the-box within the first 14 days, you may contact our customer service for an 1-1 replacement via delivery to your home address.

Alternatively, you may visit any one of the following StarHub Shops:

You may visit any one of the following StarHub Shops:

If your StarHub TV+ Box is faulty, please remember to bring along the following:

If your Remote Control is faulty, you will only need to bring along the Remote Control.

The StarHub TV+ Box features a new refreshed user interface with a prioritized viewing experience for On Demand content and streaming apps, whereas the Fibre TV Set-Top Box is primarily designed to cater to a traditional Live TV viewing experience.

With the StarHub TV+ Box, you can also continue watching shows across devices. This feature will "bookmark" your viewing progress and remember where you last left off. Resume watching instantly on any supported devices whether at home or on-the-go.

You can use the StarHub TV+ Box even if you're not subscribed to a StarHub broadband plan.

No, there is no LED clock display on the front panel of the StarHub TV+ Box due to the smaller form factor.

The StarHub TV+ Box doesn't have a recording function. Instead, it has a feature called Time-Shift TV.

Time-Shift TV allows you to navigate through the TV guide to watch programmes that have aired in the last 24 hours. If you've tuned in to a programme in the middle of its airing, you'll also be able to “Start Over” from the beginning. It’s better than taking the trouble to personally record your shows!

We will collect your Fibre TV Set-Top Box at the same time when we deliver the StarHub TV+ Box to you based on your selected appointment.

If you have recontract to StarHub TV+ Pass without a set-top box, please return the Fibre TV Set-Top Box (along with the remote control and power adapter) to the following StarHub Shops during operating hours. Otherwise, an Equipment Loss Charge will occur.

You may want to consider temporarily suspending your TV services while renovation is ongoing. Voluntary suspension is allowed for a maximum of 6 months. Fees and conditions apply.

For further assistance, please contact us via Facebook or WhatsApp.

You can return the StarHub TV+ Box (along with the remote control and power adapter) to the following StarHub Shops during operating hours. Otherwise, an Equipment Loss Charge will be incurred.

• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

The feature to change subtitles is now available for CH 823 (ONE HD), Channel 824 (tvN), and CH 838 (TVB Jade HD) from the current software version (4.617.554).

Yes, you can select the audio option if the show you are watching has dual language.

For version 4.617.554 and above:

1. Press “OK” button from the StarHub TV+ remote.
2. Select “Audio & Subtitles”.
3. Select the desired language and press “OK” on the StarHub remote control.
4. Select “Apply” to either “this show” or “all shows” and press “OK” on the StarHub remote control for the changes to be reflected.

For earlier version:

1. Press “OK” button from the StarHub TV+ remote.
2. Select “Audio & Subtitles”.
3. Select the desired language and press “OK” in the StarHub remote for changes to be reflected.