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Top-up Oppo Pad Neo and A60 with for Broadband and HomeHub+ Plans
How can I top up to get the Oppo Pad Neo LTE + Oppo A60?
It’s easy! You can simply sign up for or recontract to our eligible 10Gbps plans to top-up for the devices at a discounted price, whilst stocks last! Please refer to eligible plans below or here.
| Eligible Plan | Available Premium for Top-up |
| Top up $10/month for
|
| Top up $22/month for
|
How do I receive my top up devices?
It’s totally hassle-free! The device will be delivered to the address of your installed Broadband/HomeHub+ service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company.
What time does the delivery start and end each day?
Delivery is on Monday to Saturday, from 9 am to 6 pm.
What do I do if I need to make changes to the delivery date and time of my free OPPO Pad Neo LTE + Oppo A60?
You may contact our courier partner at appsupport@jtexpress.sg or 6916 3899 to request a change of date.
Will I be charged if I reschedule the delivery?
Rescheduling your delivery at least one working day in advance before 3 pm is free, Otherwise, there will be a charge of $16.35 for any unsuccessful or rescheduling of delivery.
You will be charged $16.35 per trip for any unsuccessful / rescheduling of delivery.
How many days in advance should I contact the courier company if I need to make changes to my scheduled delivery?
Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.
I missed the delivery appointment for the device. What should I do, and will I be charged for subsequent delivery?
The courier company will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $59.95 per trip by the courier company, payable directly to the delivery person by cash or PayNow. Re-delivery date and time will be subject to slot availability.
Can my family member receive the device on my behalf?
Yes, kindly ensure that the person who will be receiving the mobile phone on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment.
Does the free OPPO Pad Neo LTE + Oppo A60 come with warranty?
Yes.
Warranty Period as follows:
Pad Neo LTE – 1 year
A60 – 2 years
What happens if I do not receive a copy of the Delivery Order from the courier?
Do remind the courier to give you a copy of the Delivery Order on the day of delivery of your OPPO Pad Neo LTE + Oppo A60.
What comes in the box with the free OPPO Pad Neo LTE and Oppo A60?
Oppo Pad Neo LTE
• 1x OPPO Pad Neo LTE (available only in Space Grey)
• 1x Charging cable
• 1x Charger
• 1x SIM ejector tool
• 1x Quick start guide
• 1x Warranty card
A60
• 1x OPPO A60
• 1x Charging cable
• 1x Charger
• 1x Backcover
• 1x SIM ejector tool
• 1x Quick start guide
• 1x Warranty card
I did not receive an SMS from StarHub about how my device will be delivered. What should I do?
Please refer to the service agreement to ensure that you top up for a device. If confirmed, you can expect a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date.
I did not receive any WhatsApp message from the courier company about the delivery of my device. What should I do?
Please refer to the service agreement to ensure that you top-up for the OPPO Pad Neo LTE + OPPO A60. If confirmed, kindly allow 10 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.
If you have previously received an SMS about the OPPO Pad Neo LTE + OPPO A60, you can contact the courier company directly on the number provided to check the status of the delivery.