How can we help you today?
Monthly Instalment Plan FAQ
What is this Monthly Equipment Instalment payment all about?
Monthly Equipment Instalment is a payment plan which allows StarHub customers to spread the payments of the eligible devices over a period in equal instalment amount charged to your monthly StarHub bill.
Is Monthly Equipment Instalment plan available for the purchase of broadband router?
Yes. Customer can purchase selected broadband router on Monthly Equipment Instalment plan during point of sign-up.
Can I do a one-time payment for broadband router instead of taking up Monthly Equipment Instalment plan?
Yes. Customer can choose to pay full price for the broadband router. Please indicate your preference to our sales personnel during the sign-up at shop or sales hotline, or select the preferred option from online store for customer self-service.
I already have a monthly equipment instalment on mobile phone purchased from StarHub, can I buy the broadband router on Monthly Equipment Instalment plan?
Yes. It is subject to the eligibility check at point of sign up.
How to be eligible for broadband router Monthly Equipment Instalment payment?
This plan is available to Standalone Fibre Broadband and HomeHub Fibre Services. Customers will have to sign up a 24-month service contract. StarHub reserves the right to determine a customer’s eligibility to participate in the Monthly Equipment Instalment payment at point of sign up.
Is Monthly Equipment Instalment plan available for BRN customers?
Monthly Equipment Instalment plan for router is only available for residential broadband customers, it is not available for BRN customers, including BRN customers registered under residential addresses.
How can I buy the broadband router using Monthly Equipment Instalment plan?
Customer can buy the broadband router on instalment plan during sign-up for broadband service at StarHub shop (exclude exclusive partners), online store and sales hotline at 1630. Click here for the list of StarHub shops.
If I transfer the broadband service to another owner, what will happen to the instalment?
The remaining instalment amount will be billed in full upon the transfer of the service. The new owner of the service is not allowed to take up instalment plan under this service transferred under his name.
If my service is suspended, what will happen to the instalment?
The instalment will continue to be billed monthly. Customer will have to pay all outstanding instalments that have been billed, and other outstanding charges, before the service can be restored.
Can I enroll into the monthly equipment instalment after the initial sign-up?
No. The take-up of instalment plan for broadband router can only be done upon signing up new or recontracting existing broadband service.
How many instalment I can take for a service under one NRIC?
Maximum 2 instalments for 2 different routers can be taken for a broadband service under one NRIC.
Where can I find the T&C for instalment?
The T&C for broadband router instalment can be found here.
Can I use vouchers, discount, or trading in my existing router to offset the instalment payment?
No.