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ScamSafe Frequently Asked Questions
What is ScamSafe?
ScamSafe is a powerful app designed to protect users in Singapore from spam and scam calls and SMSes.
One of the distinct features of ScamSafe is its WhatsApp call identification, which allows you to see the name and number of incoming WhatsApp calls—a capability you won't find in most other scam-blocking apps.
What are the benefits and features of ScamSafe?
ScamSafe is an all-in-one app designed to protect you from scams, spam, and unwanted calls and messages, while improving your overall mobile phone experience. Here’s what ScamSafe offers:
- Auto Block Numbers: Automatically blocks suspicious calls, so your phone won’t ring for potential scams. You can still review blocked numbers in your call history.
- Number Lookup and Reporting: Look up unknown numbers and report them as fraud or scams to strengthen the community database.
- WhatsApp Call Identification: Shows the name and number of incoming WhatsApp calls so you know who;s calling.
- SMS Categorisation: Organises your SMS into folders like General, Transaction, Promotion, and Spam (Android) or Transaction, Promotion, and Junk (iOS), keeping your messages neat.
- SMS Keyword Filtering: Automatically filters and sends specific SMS types (like unwanted promotions) directly to the junk folder based on your preferences.
- Manual Blocking: Block specific numbers manually from call history or search results.
- Whitelist Creation: Allow important numbers to bypass spam filters to ensure your don't miss those important calls.
- International Call Blocking: Block international numbers to avoid unsolicited calls from outside Singapore.
- Database Auto Updates: Stay protected with automatic updates to the spam number database.
- New Spam Numbers Count: See how many new spam numbers have been added since your last database update.
Who can sign up for ScamSafe?
ScamSafe is available to everyone in Singapore, providing a simple and accessible way to protect yourself from scams and spam.
You can easily purchase ScamSafe directly from the Apple App Store or Google Play Store.
What is the price of ScamSafe?
ScamSafe is available at $4.99/month.
Can I sign up for more than one ScamSafe plan?
You can sign-up for multiple ScamSafe subscriptions, but each subscription can only be linked to one mobile number, meaning it is limited to one device per subscription.
Which platforms do ScamSafe support?
ScamSafe supports both Android and iOS devices.
How can I sign up for ScamSafe?
You can purchase ScamSafe directly from the Apple App Store or Google Play Store at the standard price of $4.99/month.
What happens if I change my mind after purchase?
If you change your mind after purchase, you can manage and cancel your subscription directly through your app store’s subscription settings.
Please note that cancellations will take place at the end of the current billing period, and refunds are not given for the remaining days in the cycle.
Can I use ScamSafe without downloading the app?
No, ScamSafe requires the app to be downloaded and installed on your device.
Why does ScamSafe ask me for so many app permissions?
ScamSafe requests app permissions from Android users to provide a full range of product features. For example, we request you to set ScamSafe as the default call app to identify incoming calls more quickly and ensure phone number blocking works correctly. We also request SMS permission to enable SMS source identification.
Before you grant any permissions, we will explain the scope of each one. You may cancel or refuse permissions at any time if you're not comfortable with how we collect, process and use your data. However, please note that if you do so, you will not be able to enjoy the full range of features.
For IOS uses, due to system restriction, we only request for permission to use APNs.
Why is my number of the information displayed in ScamSafe?
ScamSafe is a public number identification platform. The information displayed comes from various sources, including community reports, internet search results, and government databases.
Does ScamSafe work outside Singapore?
ScamSafe is currently designed for use within Singapore and may have limited functionality outside the region.
What happens if I don’t renew my subscription?
Subscriptions are automatically renewed. If you cancel, your access to ScamSafe will cease at the end of the current billing period.
Can I add more than 1 call blocking application at the same time?
While it's technically possible to install multiple call-blocking apps, we recommend using only one at a time to avoid potential conflicts or performance issues. Running multiple apps simultaneously may cause confusion in call identification or blocking. ScamSafe provides comprehensive protections against scam and spam, so there’s no need for additional apps.