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Top-Up Online
My Happy Account
Why should I register for a Happy Account?
With a Happy Account, you can:
- Perform top-ups for your family and friends who are on StarHub Prepaid Mobile
- Program top-ups to recur on preferred dates
- Renew specific prepaid price plans automatically
- Ensure uninterrupted prepaid mobile usage using low balance top-ups
- Manage your account and payment information
- View previous transactions
What do I need to register for a Happy Account?
You need to have a Hub iD, a valid StarHub Prepaid number and to complete one successful online top-up to register for a Happy Account.
How do I register for a Happy Account?
a. New StarHub Customers
Step 1: Sign up for a Hub iD at https://login.starhubgee.com.sg/sso/HubIdRegisterSelected
Step 2: Log in with your new Hub iD at prepaid login to complete your registration.
b. Existing StarHub Customers
Log in with your existing Hub iD at prepaid login to complete your Happy Account registration.
What happens to my Happy Account when my prepaid number is terminated or expired?
Your account will be closed automatically.
How do I close my Happy Account?
To close your Happy Account, write in to happystars@starhub.com.
What happens to my Happy Account if I transfer my primary prepaid mobile number to someone else?
If your primary prepaid mobile number is tied to a Happy Account, please write in to happystars@starhub.com to request closure of Happy Account.
What happens to my top-up transaction if I forget to update my credit card expiry date?
We will notify you via email if your credit card has expired as transactions will not be allowed on expired cards. To update your credit card details, please log in to your Happy Account.
Can I reactivate a closed Happy Account?
No, as you will have to register a new account if you wish to continue using this service.
How many Happy Accounts am I allowed to register with StarHub?
You are only allowed to register for one Happy Account for every valid prepaid number you have.
Can I change my credit card details using my Happy Account?
Yes, you can. However, you need to make a transaction on your card to get it updated on your account due to security purposes. You can add up to 2 credit cards to your Happy Account.
How long will my transaction records be kept for?
We will keep up to 3 months of your transaction records.
What does Low Balance Top Up mean?
Low Balance Top-ups automatically add credit to your credit balance whenever it falls below a pre-determined amount, so you can enjoy uninterrupted prepaid mobile usage.
How do I enable the Low Balance Top Up function?
Log in to My Happy Account at https://prepaidtopup.starhub.com/SelfCare/Home/Index, go to 'Manage Low Balance Top Up', and select the preferred prepaid number and amount to be topped up.
What does Regular Top Up mean?
Regular Top-ups automatically add a pre-set amount of credit to your credit balance on your preferred date. You can also set this top-up to occur on a weekly or monthly basis.
How do I enable the automatic Regular Top Up function?
Log in to My Happy Account at https://prepaidtopup.starhub.com/SelfCare/Home/Index, go to 'Manage Regular Top Up', and select the preferred prepaid number to start setting up your top-up schedule.
What does Automated Plan Renewal mean?
You can set up Automatic Plan Renewals to renew mobile plans before they expire. This function works for both data plans and duration-based plans like $17 (Happy Stars), $25 (Happy Stars Plus), $28 (Happy $128), and BlackBerry Prepaid. Data plans will automatically be renewed when your data quota is low or about to expire to ensure that you continue to enjoy uninterrupted data access.
How do I enable Automated Plan Renewal?
You can login to My Happy Account at https://prepaidtopup.starhub.com/SelfCare/Home/Index.
1. Upon the successful purchase of your plan, you can choose to set up the Automated Plan Renewal function.
OR
2. If you already have an existing plan and wish to set up this function, go to 'Manage Automated Plan Renewal' to do so.
Can I enable Low Balance and/or Regular Top-Ups and Automated Plan Renewals for all 5 prepaid numbers set up under my Happy Account?
Yes, you can enable the above functions for all 5 prepaid numbers.
My scheduled Regular Top Up transaction has failed. Will the system attempt to do a top-up for my prepaid number again?
For Hub iD assistance, you can try our Virtual Assistant or email to hubidsupport@starhub.com