How can we help you today?
Port In to Star Plan
Can I switch my StarHub mobile line to a Star Plan?
Absolutely! Switching to any Star Plan from your existing postpaid or prepaid mobile lines is easy - just a few taps away on our StarHub App.
Can I port in my non-StarHub mobile line to a Star Plan?
Yes, you can. Simply select "Port in from other telco" during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.
How do I submit a port-in request?
To port in a non-StarHub mobile line to a Star Plan, select "Port in from other telco" during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.
How do I know if my port-in request is successful?
You'll be notified via the StarHub App and an SMS when the port-in request is successful.
Can I use my Star Plan immediately after successful port-in?
You can start using your Star Plan upon successful SIM card activation. Do note that a temporary number will be assigned to your SIM card while the port-in request is still in progress.
The port-in request will be submitted after successful SIM card activation. Do expect 3 working days for the port-in request to be completed.
My port-in request was unsuccessful. What should I do?
Do refer to the notification on the StarHub App or SMS from us on the reason for your unsuccessful port-in request. Follow the instructions to re-submit your port-in request.
Can I resubmit another port-in request after my first unsuccessful attempt?
Yes, you can resubmit another port-in request.
Why haven't I received any notifications on my port-in request?
A port-in request typically takes up to 3 working days to complete.
Will there be any delay in receiving calls/SMS while my port-in request is in progress?
You should be able to receive both calls and SMS on your port-in number with your existing mobile service provider.
After successful port-in, you'll start receiving calls/SMS on your Star Plan.
Can I cancel my port-in request?
You are unable to cancel your porting request once it has been submitted.