How can we help you today?

It’s easy! You can simply sign up for or recontract to our eligible Broadband plans to top-up for the devices at a discounted price, whilst stocks last! Please refer to eligible plans below or here.

It’s totally hassle-free! The device will be delivered to the address of your installed broadband service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company.

Weekday 10 am to 7 pm.

Sat 9 am to 4 pm

No deliveries on Sundays & Public Holidays.

Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery.

Rescheduling of delivery appointment for your Nintendo Switch OLED or Tapo Smart Home Bundle to be sent to the address of your installed broadband service is free, as long as the courier company has not already attempted to make the delivery. We strongly advise the rescheduling request to be made at least 2 working days in advance for the courier company to make the necessary logistic arrangements.

Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.

The courier company will contact you again within 3 working days to arrange for re-delivery. Re-deliveries are chargeable at $50 per appointment by Convergent Systems, payable in cash or via Paynow. Delivery date and time for re-delivery will be subject to slot availability. 

Yes, you can designate someone else to receive the device on your behalf if it is being delivered to the same address where your broadband service is installed.

Yes, Nintendo Switch comes with 1-year local warranty from the date of delivery by the manufacturer. Please retain the copy or image of the Delivery Order as proof of warranty. Kindly ensure that you check your Nintendo Switch upon delivery. StarHub will not be liable for any defects of this premium.

There is no need to register the warranty online. The warranty is based on the serial number on your Nintendo Switch. If the Nintendo Switch is faulty, you just need to visit the service centre for a 1-1 swap.

Service Centre Address

Convergent Systems (S) Pte Ltd

9 Ubi Crescent Singapore 408572

(65) 6337-0177

Service Centre Opening Hours

Weekdays: 9 am-6:30 pm (Service Department: 9:30 am - 6:15 pm)

Closed on Saturdays, Sundays & Public Holidays

Yes, Tapo Smart Home Bundle comes with a local warranty from the date of delivery by the manufacturer. Please retain the copy or image of the Delivery Order as proof of warranty.

Tapo RV30 Plus Smart LiDAR Robot Vacuum + Auto-Empty Dock (18 months, except

Battery is 6 months)

Tapo D230S1 Smart Video Doorbell Camera Kit (1 year)

Tapo C225 Pan/Tilt AI Home Security Wi-Fi Camera (3 year)

Kindly ensure that you check your Tapo Smart Home Bundle upon delivery. StarHub will not be liable for any defects of this premium.

There is no need to register the warranty online. The warranty is based on the start date of your service agreement with your Tapo Smart Home Bundle. If the Tapo Smart Home Bundle is faulty, you just need to visit the service centre for further steps.

Service Centre Address

Convergent Systems (S) Pte Ltd

9 Ubi Crescent Singapore 408572

Tel: (65) 6337-0177

Service Centre Opening Hours

Weekdays: 9 am-6:30 pm (Service Department: 9:30 am - 6:15 pm)

Closed on Saturdays, Sundays & Public Holidays

Do remind the courier to give you a copy of the Delivery Order on the day of delivery. Please reach out to the courier company on the number they first contacted you with to request a copy of the Delivery Order if necessary.

•    1x Nintendo Switch OLED Console

•    1x Nintendo Switch Dock - White

•    1x Joy-Con™ (L)/(R) - White

•    2x Joy-Con™ Wrist Straps

•    1x Joy-Con™ Grip

•    1x High Speed HDMI™ Cable

•    1x Nintendo Switch AC adapter

•    Tapo RV30 Plus Smart LiDAR Robot Vacuum + Auto-Empty Dock

•    Robot Vacuum Cleaner x 1 + Auto-Empty Dock x 1

•    Quick Installation Guide

•    Accessories: Mop Cloth Mount x 1, Washable Mop Cloth x 2, 4L Disposable Dust Bad

•    x 2, Side Brush x 2, HEPA filer x 2 and Cleaning Brush x 1

•    Tapo D230S1 Smart Video Doorbell Camera Kit

•    Tapo Video Doorbell x 1

•    Tapo H200 Hub x 1

•    Tapo A100 battery x 1 and DC Power Adaptor

•    RJ45 Ethernet Cable x 1

•    Quick installation Guide

•    Mounting Template, Bracket and Screws

•    Tapo C225 Pan/Tilt AI Home Security Wi-Fi Camera

•    Tap Pan/Tilt Home security Wi-Fi Camera x 1

•    Quick installation Guide

•    Power Adapter x 1

•    Mounting Screws, Mounting plate, and Camera base.

Please refer to the service agreement to ensure that you top up for a device. If confirmed, you can expect a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date.

Please refer to the service agreement to ensure that you top-up for the Nintendo Switch OLED or TP-Link Tapo Smart Home Bundle. If confirmed, kindly allow 10 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your device.

If you have previously received an SMS about the device, you can contact the courier company directly on the number provided to check the status of the delivery.