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Your roaming service is activated automatically.

Simply ensure you have sufficient roaming entitlements/add-ons and you're ready to roam.

We have 9 roaming add-ons available.

• Data Roaming Packs
  • DataTravel APAC 1GB at $6 for 3 days
  • DataTravel APAC 2GB at $16 for 30 days
  • DataTravel APAC 3GB at $20 for 30 days
  • DataTravel Global 2GB at $40 for 30 days
  • DataTravel Global 3GB at $50 for 30 days
  • DataTravel Everywhere 1GB at $80 for 30 days
• Voice and SMS Packs 
  • VoiceTravel APAC $6 comes with 10 mins roaming call and 10 roaming SMS for 3 days
  • VoiceTravel APAC $20 comes with 50 mins roaming call and 50 roaming SMS for 30 days
  • VoiceTravel US/UK $40 comes with 50 mins roaming call and 50 roaming SMS for 30 days

Visit the Mobile Add on page on the StarHub App to check the supported destinations.

You may stack up to 5 add-ons in one go (all add-ons will be activated together and expire on the same date) or choose to purchase the next when one runs out.

You can purchase roaming add-ons on the StarHub App.

Your Star Plan roaming add-on is automatically activated when you arrive at your travel destination.

To check if your roaming add-on is active/inactive, you can go to your mobile dashboard on the StarHub App, select the service, and go to “Roaming”.

Note that the “Roaming” button only appears if you purchased a roaming add-on. 

You will not incur any excess roaming charges. If you've fully utilized your Star Plan roaming data, minutes, or SMS in your roaming entitlement/add-on, your outgoing services will stop immediately, and you can simply stack on extras to continue with your service. Click here to manage your add-ons on the StarHub App.

We’re sorry to hear about this. There are no refunds for Star Plan add-ons that have been purchased. You can utilise your roaming add-on within 90 days of your purchase, and it will be automatically activated when you arrive at your travel destination.

Star Plan has its own set of roaming add-ons.

No, the charges are not the same as there's no pay-per-use for Star Plan roaming services. You can roam overseas worry-free with no accidental or excess charges because roaming services (data, and outgoing calls and SMS) are only available with a valid roaming entitlement or add-on.

A valid roaming entitlement or add-on is required in order to use roaming data, and receive incoming or make outgoing calls and send outgoing SMS. If you don't have roaming entitlements or add-ons, you'll still be able to receive incoming SMS while roaming at the supported destinations.

You don't have to deactivate your roaming. No accidental or excess roaming charges will happen, as roaming services (data, and outgoing calls and SMS) will only be available with a valid roaming entitlement or add-on.

Please try these simple steps to get connected while overseas:

• Ensure that your device is set to the right APN (SHWAP).
• Check that data roaming is turned on under your device settings.
• Turn airplane mode on and off for 5 seconds.
• Manually select the overseas telco operator under your device settings. 

If you require further assistance, do reach out to us on the StarHub App.

VoiceTravel Pack is a non-recurring (does not auto-renew) roaming voice and SMS plan that consists of VoiceTravel Asia Pacific and VoiceTravel US/UK. 

You will need to purchase and activate another VoiceTravel Pack in order to continue enjoying the voice and SMS roaming package.

No. You can check your remaining balance via StarHub App.