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StarHub App allows you to conveniently manage your services the way you want to - anytime, anywhere. With StarHub App, you can easily keep track of your data usage, calls, and more. You can even check your recontract eligibility, activate add-ons, and redeem rewards in a few taps.

If you’re a StarHub Postpaid, Broadband, and/or TV customer, you can use StarHub App to manage your services. Note that mobile numbers under corporate accounts are not supported.

If you’re a StarHub Prepaid customer, you can use the StarHub Prepaid App to manage your services. Read more about it here.

If you’re not yet a StarHub customer, you can also use the app to explore our products and services.

You can download the StarHub App via App Store or Google Play. The app is also available on other app stores. 

With StarHub App, you can:

Shop

• Sign up for mobile, broadband, or TV+ plans
• Subscribe to value-added services
• View and avail of exclusive app deals and promotions

Mobile Postpaid

• View contract details and plan entitlements
• View local SMS/voice/data and roaming data usage
• View and modify add-ons
• Activate and deactivate roaming

TV

• View TV plan details
• View service agreement
• Check recontract eligibility
• Recontract
• Check planned/ongoing maintenance
• Modify subscriptions
• Reset R21 PIN
• Request service relocation and more

Broadband

• View broadband subscription details
• View circuit ID and service address
• View service agreement
• Check recontract eligibility
• Recontract
• Check planned/ongoing maintenance
• Request service relocation and more

Other services

• View and pay bills
• View and manage appointments
• Redeem rewards

Updating the StarHub App to the latest version will let you enjoy the ongoing app enhancements and improvements.   

You can easily log in to the StarHub App using your Hub iD or StarHub mobile number. Just follow the steps below:

Using Hub iD

• Open the StarHub App and tap “I already have an account”.
• Enter your Hub iD and password to log in.

Using StarHub mobile number*

• Open the StarHub App and tap “I already have an account”.
• Choose “Mobile number” and enter your StarHub mobile number.
• Key in the verification code that will be sent to your mobile number.

*Not including prepaid and mobile numbers under corporate accounts. 

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We’ve enhanced the security of the StarHub App by implementing two-factor authentication for Hub iD login. This will protect you from unauthorised access to your account and reduce fraud risks.

To ensure the security of your account, the two-factor authentication is mandatory for all StarHub App users.   

To change the mobile number or email address where your OTP and other notifications will be sent: 

-    Log in to StarHub App with your Hub iD
-    Go to “More” > “Manage account”
-    Select a service
-    Select “Contacts”
-    Update your email or mobile contact

The change will take effect within a few minutes. 

Yes, you can use the same Hub iD and password to log in to the StarHub App.

When you log in using Hub iD, you can view and manage all your subscribed services, bills, and rewards. The Hub iD belongs to the main account owner who signed up for all the services under their account.

If you’re not the main account owner, you can still log in to the StarHub App using your mobile number to view your usage and/or manage selected mobile services.

To have full access to services such as viewing and managing bills and rewards, you need to log in using your Hub iD.                 

Unlike the previous version of the app, the StarHub App only has one access level when you log in using a mobile number. Managing access levels is currently unavailable. 

Due to a revision in our login policies, the StarHub App only has one access level when you log in using a mobile number. We’re constantly reviewing and updating our policies to cater to the changing needs of StarHub App users. 

If you log in using your StarHub mobile number, you can only manage specific mobile services. To view and manage all your StarHub services and bills, please log in using your Hub iD.

Currently, you can only log in via your mobile number to the StarHub App. To log in to other StarHub online pages and apps (e.g., online store, JuniorProtect portal), please use your Hub iD.

For Mobile Postpaid

On the app’s homepage, tap “Mobile”, choose a mobile number, then tap on the three green dots. Choose “Plan details” and select “View service agreement”.

For TV/Broadband

On the app’s homepage, tap “TV” or “Broadband”, then select “View service agreement”.

After selecting “View service agreement”, you will be redirected to a My Account page. Select the product under “Service Type” and the time frame when you signed up for or recontracted to the service under “Period”.

On the app’s home page, tap “Mobile”. The next page will show you how much data, talktime, and SMS you have left. You’ll also see how many days are left before your entitlements are refreshed.

You can see the breakdown of your usage if you tap on the data, talktime or SMS information.

On the app’s homepage, tap “Mobile” or “TV”, depending on which service you’d like to have the add-on. You may also want to explore “Entertainment”, “Gaming”, and “Protection” for other add-ons.

On the app’s homepage, tap “TV” or “Broadband”, depending on the service you want to renew. You will see a recontract button if you’re already eligible.

On the bottom of the homepage, tap “Pay”, click “Pay bill”, and select the billing account to view your bill summary.                     

You can pay your bills on the StarHub App through the following methods:

1. GIRO
2. Credit card

Read more about bill payment here. 

You can read about International Roaming and learn how to activate or deactivate your roaming on the StarHub App here. 

You can read about SIM replacement and learn how to request on the StarHub App here. 

You can read about managing appointments and learn how to schedule and track on the StarHub App here.

You can read about redeeming rewards on the StarHub App here.

If you’re unable to log in to StarHub App, your account may have been disabled due to multiple failed login attempts. Please reset your Hub iD password by tapping on the “Forgot password?” link on the login page.   

The OTP is sent to the email and mobile contact that we have on record. Please try resending the OTP and check if it’s received in the correct inbox. 

If you want to view or update your contact details, you can log in to the StarHub App via mobile number. Go to “More” > “Manage account”, select a service, then choose “Contacts”.

You can resend the OTP and get a new code. 

You can resend the OTP and get a new code.

You can try uninstalling and then reinstalling the app. In case the issue persists, try to take a screenshot of the error. A pop-up will appear where you can report the issue.

You can easily reset your Hub iD password. Just follow these steps:

• Open the StarHub App and choose “I already have an account”.
• Tap on “Forgot password?”
• Enter your Hub iD.
• You’ll see a prompt informing you that your Hub iD password has been sent to your email address. Follow the instructions to reset your password.