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FAQ for Broadband Shield/Broadband Shield Plus (“Broadband Shield”) sunsetting
Why is Broadband Shield sunsetting?
At StarHub, we continually evaluate our services to ensure they meet customer needs and align with market trends. After a recent evaluation, we’ve decided to focus on developing new services that better reflect the changing landscape and customer preferences. As a result, we will be sunsetting Broadband Shield and transitioning our efforts to more relevant offerings.
When is Broadband Shield sunsetting?
Broadband Shield will cease on 27 March 2025, 00:00.
When will the Broadband Shield management portal be disabled?
The portal will be disabled from 27 March 2025. Kindly download any existing reports in the management portal before the cessation date.
What is the alternative to Broadband Shield?
If you are looking for an alternative to replace the Broadband Shield, you may wish to consider subscribing to CyberProtect.
What is CyberProtect?
CyberProtect is an advanced endpoint protection solution designed to safeguard personal devices such as laptops, smartphones, and workstations. It protects against threats like malware, phishing, and ransomware by deploying security software on your devices.
It also offers powerful features like real-time threat detection, behavioral analysis, and data encryption, providing you with comprehensive security.
How much does CyberProtect cost?
As a gesture of support, we are offering affected customers free three months of CyberProtect. Kindly check your email for the promo code to use at check out.
After the first three months, a monthly subscription fee of $5.08 with GST will apply.
How will my bill be impacted?
From 27 March 2025, your bill will reflect the discontinuation of Broadband Shield or Broadband Shield Plus. If applicable, a pro-rated adjustment for Broadband Shield Plus subscription fee will be included in your next bill.
If you choose to subscribe to CyberProtect, the subscription fee will be charged to the credit card linked to your StarHub personal account. Please note that this fee will not be included in the monthly bill associated with your Business Broadband account.
How do I sign up for CyberProtect?
New customers are required to sign up at StarHub CyberProtect. You will need to create a personal Hub ID if you do not have an existing account with StarHub.
For existing customers, you may sign up via StarHub App on Android or App store.
Kindly check your email for the promo code to enter when you check out.
I need help to sign up for CyberProtect. Who can I reach out to?
You may refer to FAQ here. Should you require further assistance, you may reach out to us via 1633.
I am facing issues after subscribing to CyberProtect. Who can I reach out to?
You may reach out to us via 1633.