How can we help you today?
User Guides - TV
StarHub TV+ Pro Quick Start Guide
Technical Information
My StarHub TV+ Pro is not working or responding. What should I do?
We encourage you to try a few troubleshooting steps to diagnose or fix the issue. To learn how to troubleshoot your StarHub TV+ Pro, click here.
StarHub TV+ Box Quick Start Guide
Technical Information
I saw an error code on my TV screen. What should I do?
We encourage you to try a few troubleshooting steps to diagnose or fix the issue when you see error codes on your screen.
1. Ensure that your internet connection is stable and working.
2. We recommend that you power off your ONT, router and set-top box first. Then, power them on in order at about two minutes apart.
3. Once on, please ensure you are running the latest software and try browsing channels again.
4. If the issue persists please contact StarHub by chatting with us on WhatsApp for further assistance.
Fibre TV Set-Top Box User Guides
Technical Information
I saw an error code on my TV screen. What should I do?
We encourage you to try a few troubleshooting steps to diagnose or fix the issue when you see error codes on your screen.
1. Ensure that your internet connection is stable and working.
2. We recommend that you power off your ONT, router and set-top box first. Then, power them on in order at about two minutes apart.
3. Once on, please ensure you are running the latest software and try browsing channels again.
4. If the issue persists please contact StarHub by chatting with us on WhatsApp for further assistance.
Remote Control User Guides
Remote Control User Guide
- Fibre TV Remote Control (CA276)
- For the remote control guide for StarHub TV+, please visit here.
I have issues with the Fibre TV Remote Control. What should I do next?
Try to remove and re-insert the batteries and try again. If the issue persists, you may visit our StarHub Shops for a 1-1 exchange.