How can we help you today?

Good news! You can pre-order here www.starhub.com/iphone with our no-contract SIM Only Star Plan from 13 September 2024, 10:00 p.m. For 2-year Device Plan customers, pre-order starts from 18 September 2024, 5 a.m.

All pre-orders close on 19 September 2024, 11:59 p.m.

Pre-orders will be delivered or ready for self pick up from 20 September.

For a smooth pre-order transaction, please prepare the following:

1. Have your Hub iD ready. If you don’t have one, register at starhub.com/hubid.

2. Prepare your Singpass for verification. Have your NRIC or FIN document on standby if you are required to upload it for verification.

3. A valid debit/credit card.

4. For existing StarHub customers: Download the StarHub App to check your recontract eligibility and verify that there are no outstanding bills.

5. Lastly, clear your browser cache to prevent any technical issues.

Here are the exciting offers you can enjoy when you pre-order with us:

No-contract SIM Only Star Plan

Available from 13 September 2024, 10 p.m to 19 September 2024, 11:59 p.m.

• Go contract free! No 2-year lock-ins, no bill-shocks.

• Buy Now, Pay Later with payments across 12/24 months at 0% interest.

• Enjoy free data roaming with Star Plan L.

• Purchase-with-purchase deal: enjoy $50 off when you add Apple Watch Series 10.

• Extra $100 cashback when you trade in.

2-Year Device Plan

Available from 18 September 2024, 5:00 a.m to 19 September 2024, 11:59 p.m.

• Enjoy $200 off when you sign up or port-in another line.

• 12 months' access to Premier League for selected plans.

• Extra $100 cashback when you trade in.

• Purchase-with-purchase deal: enjoy $50 off when you add Apple Watch Series 10.

• Roam freely on our new 2-year Device Plan.

Pre-order at
www.starhub.com/iphone.

Great news! Enjoy an extra $100 cashback when you trade in with us for selected models during this pre-order. Learn more here.

The cashback value of $100 is an additional amount you can receive when you trade in your devices on the StarHub Trade-in page.

This value is on top of the quoted value of your device and only applicable upon successful trade-in.

To redeem this additional trade-in value, simply click the link on your order confirmation and provide proof of purchase from StarHub. Please note that the trade-in request must be completed within 7 days from date of purchase. Offer ends on 30 September. Terms and conditions apply.

Catch all the Premier League action with 12 months' access on us! Enjoy this offer when you pre-order iPhone 16 or iPhone 16 Pro with a 2-year Device Plan M / L / XL from 18 September, 5.00 a.m to 19 September 2024, 11:59 p.m.

You'll be provided the redemption instructions and access pass details separately.

The complimentary 12 months' access for Premier League is applicable for pre-orders made with Device Plan M / L / XL.

You will receive an SMS within 14 working days after your iPhone has been delivered once your Premier+ service is activated. Simply log in to StarHub TV+ with your Hub iD to enjoy all the live action on our Hub Premier channels. Visit starhub.com/premierleague-faq for more information.

Feel free to choose an eSIM when you sign up for a new mobile line with StarHub. If you currently have a physical SIM card, you can request to change to an eSIM. For more information on eSIM, visit here.

eSIM is compatible with the latest iPhone 16 and Apple Watch! For more technical specifications, visit www.starhub.com/iphone.

You'll be glad to know that we celebrate freedom at StarHub. Phones purchased from us are not carrier-locked.

Great news! You'll be glad to know that NumberShare is available for all StarHub plans, including Star Plan. Find out more here.

You may use your recontract voucher when renewing to a 2-year Device Plan to offset the cost of your chosen device. However, do note that the value of the recontract voucher will vary depending on the plan selected.

You can choose the buy now pay later option or pay for the device amount in full when you pre-order with our SIM Only Star Plan. Pay in 12 or 24 monthly instalments with 0% interest and no plan contract when you opt to buy now pay later. With this, it’s never been easier to own your dream iPhone!

You can pre-order the new iPhone 16 if you're at least 18 years old, a Singaporean Citizen or hold a valid Employment Pass. Other eligibility checks may apply.

Please check your subscription eligibility via StarHub App.

You can pre-order with our no-contract SIM Only Star Plan and choose to buy now pay later your new iPhone with 0% interest instalments.

You can also choose to upgrade to our new 2-year Device Plan. The new Device Plan comes packed with even more local data on our 5G network. Plus, free data roaming across Asia Pacific and Global destinations!

Pre-order now at www.starhub.com/iphone. Pre-orders close on 19 September 2024, 11:59 p.m.

The new iPhone is available with our StarHub mobile plans, now with free data roaming options! You can choose to pre-order with our 2-year Device Plan or our no-contract SIM Only Star Plan.

Pre-orders with a SIM Only Star Plan will be available from 13 Sep 2024, 10 p.m to 19 Sep 2024, 11:59 p.m.

Pre-orders with a 2-year Device Plan will be available from 18 Sep 2024, 5 a.m to 19 Sep 2024, 11:59 p.m.

You can pre-order the latest iPhone with our available CIS mobile plan options here.

Please check with your company representative or HR for eligible offers.

Good news, there are no fees if you are out of contract or eligible to recontract. Simply log in with your Hub iD to check if your line is eligible for renewal. To switch to our no-contract SIM Only Star Plan, you can do so via StarHub App.

If you are servicing an existing 2-year device contract, you can also choose to upgrade to the next tier of Device Plan to enjoy more data with free roaming with no additional fees. Check here for more information.

You may choose to buy now pay later when you pre-order at www.starhub.com/iphone with our SIM Only Star Plan. Pay in 12 or 24 monthly instalments with 0% interest and go contract-free.

Please note that if you switch your existing SIM Only plan to Star Plan, the linked EasyGo instalment plan will be cancelled and the remaining balance will be charged to your final bill.

Yes, you can renew your mobile contract with our 2-year Device Plan from 18 September 2024, 5 a.m. to 19 September 2024, 11:59 p.m.

If you’re on a SIM Only plan, you can pre-order by upgrading to our Device Plan or by getting it through our no-contract SIM Only Star Plan.

Please check your mobile recontract eligibility via StarHub App.

Yes, you can choose to port-in from another telco and keep your current mobile number with Star Plan or Device Plan. Enjoy an additional $200 off when you port-in to our 2-year Device Plan!

Pre-orders close on 19 September 2024, 11:59 p.m. Pre-order now at www.starhub.com/iphone.

Yes, you can pre-order with our Senior exclusive plans for individuals aged 60 years old and above at www.starhub.com/iphone

We accept both debit and credit cards (Visa, Mastercard or Amex).

For a monthy payment option, you can choose to get your device with our no-contract SIM Only Star Plan and opt to buy now pay later. Pay in 12 or 24 monthly instalments with 0% interest. Find out more at www.starhub.com/paylater.

All successful pre-orders with either Star Plan or Device Plan will be delivered or ready for self pick up from 20 September 2024 onwards.

Once your order has been submitted, we are unable to make further changes to the mobile line or device model.

As the volume of orders for the latest iPhone is exceptionally high and we are operating at full capacity to meet the demand, we're unable to accommodate requests for rescheduling for all iPhone 16 and/or Apple Watch orders.

You can track your order and manage your delivery on our StarHub App. Go to “More”, and tap “My appointment”.

We'll also inform you 2 hours before the scheduled delivery. If you have more questions related to delivery please visit here.

Yes, self pick up is available for device purchases. Simply select the option during the cart-out process. Collection details, including the selected store, date, and time slot, will be sent to your inbox via in-app notification.

If your order includes a physical SIM card, it will be ready for pick up together with your new device on the scheduled date selected during pre-order.

The subscriber must be present for collection of device at our StarHub Shop. Don't forget to bring a valid ID and the QR code for verification during collection.