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Cloud Recording is a Value-Added Service (VAS) for StarHub TV+ which allows you to record your favourite programmes in the cloud and watch them anytime, anywhere on supported devices. 

Cloud Recording VAS is available as an add-on subscription for StarHub TV+ at $10.19/month. 

Cloud Recording VAS comes with 50 hours of recording capacity regardless of the video resolution of the content (Standard Definition, High Definition or 4K Ultra High Definition). 

An increase in recording capacity is not available currently.  

With StarHub TV+ comes a time-shift function, allowing you to watch LIVE programmes broadcasted up to 24 hours prior on selected channels. This should reduce the number of hours of programmes you need to record. 

Currently, the supported devices for Cloud Recording VAS are: 

• StarHub TV+ Box 
• StarHub TV+ Pro 
• StarHub TV+ Smart TV App (Android TV) 
• StarHub TV+ Web 

StarHub TV+ Mobile Apps will be supported in future updates.

You can refer to the list of channels available for Cloud Recording here.  

Do note that Mediacorp free-to-air channels are not available on Cloud Recording due to copyright restrictions. 

Existing StarHub TV+ subscribers can subscribe to Cloud Recording VAS via the StarHub App or via their set-top boxes by going to the Store page. You will receive an SMS once the service is activated. On average, the service should be available in under 20 minutes. 

Yes, you will need to subscribe to the Cloud Recording VAS for the StarHub TV+ subscription which you would like to record programmes from.  

You can upgrade to StarHub TV+ to enjoy Cloud Recording features. Check out our promotions here. 

Unfortunately, you will not be able to transfer your recordings from Fibre TV when you upgrade to StarHub TV+ due to content protection. 

Your recorded programmes will remain accessible to you as long as you maintain an active monthly subscription to Cloud Recording VAS and the relevant channel subscription to the StarHub TV+ Pass or Add-On.  

In the event that a channel is removed from our line-up, the recording(s) made from that channel will no longer be accessible. 

You may unsubscribe at any time via the StarHub App. Do note your recordings in the cloud will be deleted once your Cloud Recording VAS is no longer active.  

To record a current (ongoing) programme: 

• Go to the Live TV channel and press OK using your remote control. 
• Select “Record” and press OK to confirm.  
  
  

If the programme you wish to record is already ongoing, the Cloud Recording feature will still be able to record from the start of the programme. 

To schedule a recording for a future programme: 

• Go to the TV Guide and select the programme you would like to record. 
• Press OK to go to the Programme Info screen. 
• Select “Record” and press OK to confirm. 

No, you do not need to keep your set-top box powered on if the recording has already been scheduled. 

You can record as many programmes as you like at the same time, as long as there is sufficient recording capacity available.  

Yes, you can continue to watch your favourite programmes while the recording takes place in the background. 

The Cloud Recording feature is designed to record an additional minute after the programme end time by default.

Your recording will not be affected as the Cloud Recording feature follows the programme schedule even when there are changes.

No, you will not be able to record Time-Shift programmes or Video on Demand content.

To access your recordings, select “My Recordings” on the main menu at the top of the screen.  

You will be able to record programmes regardless of your Parental Control settings. The Parental Control restrictions apply when you wish to watch the recording, prompting you to enter your Parental PIN.  

No, you will not be able to watch any recordings if you are overseas due to copyright restrictions. 

If you unsubscribe from the corresponding StarHub TV+ subscription, you will not be able to watch any of the recordings you have made for the affected channel(s). 

If a channel is no longer available on StarHub TV+, the recording(s) made from that channel will no longer be accessible due to copyright restrictions. 

On the home page, you can view the recorded programme and the remaining hours by selecting "My Recordings." 

 


To check your remaining recording capacity, select “My Recordings” on the main menu at the top of the screen. You will be able to see the amount of time scheduled, recorded and remaining. 

You will be notified on-screen when the remaining recording capacity is less than 5% (2.5 hours). 

You will also be notified on-screen if you attempt to schedule a recording when the remaining recording capacity is insufficient. 

To mark a favourite recording, go to the recorded programme info screen, select “Add to favourite recordings” and press OK to confirm. Thereafter, the recorded programme will appear under the “Favourite Recordings” rail within “My Recordings”.  

To manage a recording, navigate to the recorded programme’s info screen to view your available options.

To delete a recording, select “Delete Recording” and press OK to confirm. Do note that your deleted recordings cannot be recovered.

Unfortunately, deleted recordings cannot be recovered. 

Yes, your recordings will remain intact (as they are stored in the cloud) even after you have exchanged the faulty set-top box. 

As your recordings are stored in the cloud, they will remain intact even after you have updated your Hub iD email address.  

Unfortunately, you will lose access to your recordings once you unsubscribe from Cloud Recording VAS.

You Unfortunately, you will lose access to your recordings when your StarHub TV+ service is suspended. 

Unfortunately, your recordings will be deleted when your StarHub TV+ service is suspended. As such, they cannot be recovered after your StarHub TV+ service is re-activated. 

Unfortunately, you will lose access to your recordings when your StarHub TV+ service is suspended. 

Your recordings will be deleted when you terminate your StarHub TV+ service. 

Unfortunately, your recordings will be deleted, and they cannot be recovered after your StarHub TV+ service is re-activated. 

Your recordings will be deleted when you terminate your StarHub TV+ service.

Your recordings will be transferred to the new owner of your StarHub TV+ service. To protect your privacy, we recommend that you delete all your recordings before you initiate a Transfer of Ownership of your StarHub TV+ service.