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How to switch to StarHub
Moving from another telco isn't as tough as you think!
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How to switch to StarHub
Moving from another telco isn't as tough as you think!
So you want to switch your mobile to StarHub.
We’re here to help make the switch easier
- We suggest waiting until your contract with your current telco expires.
- If not, do be aware of their early termination charges.
- Make sure you've got no outstanding bills and recurring GIRO or Credit Card bill payment arrangement with them.
- Shop online! To do so, you just need a StarHub account (Hub iD).
Easily create one now. - Scan a copy or take a picture of your NRIC/FIN pass.
We'll ask you to upload it as you check out online.
- Enjoy greater savings with a bundle if you want multiple services. But for now, read on!
Switching Mobile
How to Switch
- Pick a phone and mobile plan online. Plus, enjoy free delivery!
- You can pick a new number or keep your current one with number porting!
Number Porting
- When customising your plan, select [Port from another telco] and share your details. We'll port your number for FREE.
- After you get your new phone and SIM card, we'll SMS to inform you when porting will begin. It's usually done in a day.
- Once successful, we'll SMS you. You can start using your number on your new StarHub SIM card.
Important
- If you wish to keep your number, DO NOT cancel your current mobile line! It must be active until the switch is done.
- Want to port over a non-StarHub prepaid number? Visit a StarHub Shop and we'll take care of it for you!
