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How to switch to StarHub
Moving from another telco isn't as tough as you think!
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How to switch to StarHub
Moving from another telco isn't as tough as you think!
So you want to switch your mobile, broadband and TV to StarHub.
We’re here to help make the switch easier
- We suggest waiting until your contract with your current telco expires.
- If not, do be aware of their early termination charges.
- Make sure you've got no outstanding bills and recurring GIRO or Credit Card bill payment arrangement with them.
- Shop online! To do so, you just need a StarHub account (Hub iD).
Easily create one now. - Scan a copy or take a picture of your NRIC/FIN pass.
We'll ask you to upload it as you check out online.
- Enjoy greater savings with a bundle if you want multiple services. But for now, read on!
Switching Mobile
How to Switch
- Pick a phone and mobile plan online. Plus, enjoy free delivery!
- You can pick a new number or keep your current one with number porting!
Number Porting
- When customising your plan, select [Port from another telco] and share your details. We'll port your number for FREE.
- After you get your new phone and SIM card, we'll SMS to inform you when porting will begin. It's usually done in a day.
- Once successful, we'll SMS you. You can start using your number on your new StarHub SIM card.
Important
- If you wish to keep your number, DO NOT cancel your current mobile line! It must be active until the switch is done.
- Want to port over a non-StarHub prepaid number? Visit a StarHub Shop and we'll take care of it for you!
Switching Broadband
How to Switch
- Check that your home is fibre-ready.
- If it is, pick any of our fibre broadband plans! Easily buy it online.
- After you check out, we'll call you within 48 hours to arrange a date for your FREE delivery and installation if it applies.
- Be present at home for the installation. We'll come set up, secure your Wi-Fi network and help answer any questions. Then you're ready to surf!
- Here's a quick guide on what to expect during installation.
Important
- Don't cancel your current broadband service yet. When we call, we'll advise on your next steps so you won't lose connection during switching.
- Don't cancel your home phone line if you wish to keep the number. Let us know when we call you and we'll help.
Quick Tip!
Poor Wi-Fi in some areas of your home? Check out the only broadband plan in Singapore that gives you 2 connections in 1 plan for maximum coverage.
Switching to StarHub TV+
How to Switch
- Hello StarHub TV+! Your favourite streaming services, apps and TV shows, in one place. Choose 1 out of 6 Starhub TV+ Passes depending on your interest and viewing needs.
- Experience entertainment like never before, with all-new features, including Time-Shift TV, personalised recommendations, unlimited accessibility and more. Watch all your favourite shows on your devices. To watch on the big screen, add on a StarHub TV+ box at $6.01/month.
- After you check out online, we'll call you within 48 hours to arrange a date for your FREE delivery and installation if it applies.
- If so, do be present at home for the installation. We'll come set up and help answer any questions!
- Choose to watch at home, on the go, or catch your favourite content via streaming with StarHub TV+!
- Simply toggle between LIVE channels, Video On Demand and streaming apps on a single interface. Watch on any screen, and on multiple devices.
Important
- To avoid breaks in entertainment, you should cancel your current TV service only after StarHub TV+ is in place.
- When cancelling your old TV service, remember to bring all the returnable items when you visit your current telco's shop. I.e.: set-top box(es), AV cables, remote control, etc.