How can we help you today?

It’s easy! You can simply sign up for or recontract to our eligible Broadband or HomeHub plans to top-up for the devices at a discounted price, whilst stocks last! Please refer to eligible plans below or here.

It’s totally hassle-free! The device will be delivered to the address of your installed broadband service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company.

The delivery schedule starts at 10 am and ends at 8 pm daily. (Except Sunday and PH).

Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery.

Rescheduling the delivery appointment for your device delivery to be sent to the address of your installed broadband service is free if the courier company has not already attempted to make the delivery.

Make sure to reschedule at least 2 working days in advance of your scheduled delivery for the courier company to make the necessary logistic arrangements

Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.

The courier company will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $59.95 per trip by the courier company, payable directly to the delivery person by cash or PayNow. Re-delivery date and time will be subject to slot availability.

Yes, you can designate someone else to receive the device on your behalf if it is being delivered to the same address where your broadband service is installed.

If you have requested for the device to be sent to a different address, the courier company will send you a blank copy of a letter of authorisation, which you will need to fill out and send back to them before the delivery appointment can be scheduled. Kindly also ensure that the person who will be receiving the Xiaomi Smart Home Bundle on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment. Do note that there will be an administration fee of $5.45 for this arrangement, payable directly to the delivery person by cash or PayNow. 

Yes, Xiaomi Smart Home Bundle comes with a 1-year local warranty by the manufacturer. Please retain a copy of your Service Agreement as proof of warranty. For more information, you can visit Xiaomi’s official website.

If you have any issues with the Xiaomi Smart Home Bundle or warranty, please contact Xiaomi via email at service.sg@xiaomi.com or call their Customer Service Center at 800-852-8474 (Tuesday – Saturday, 10am – 7pm).

No. You may reach out to the courier company on the number they first contacted you with to request a copy of the Delivery Order if necessary.

1 x Xiaomi Robot Vacuum S20+ (White) EU, 2 x Xiaomi Smart Camera C400, 1 x Xiaomi Smart Doorbell 3S

Please refer to the service agreement to ensure that you top up for a device. If confirmed, you can expect a WhatsApp message from the courier company within 10 working days of your order completion/successful service installation date.

Please refer to the service agreement to ensure that you top-up for the Xiaomi Smart Home Bundle. If confirmed, kindly allow 10 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.

No, only drop and go.

Please refer to the service agreement to ensure that you top-up for the Xiaomi Smart Home Bundle. If confirmed, kindly allow 10 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.