Membership Tiers	Green	Gold	Platinum
Instant Treats	✔	✔	✔
Birthday Treats	✔	✔	✔
Lifestyle Deals	✔	✔	✔
Event Invitation		✔	✔
Complimentary Hub Trooper Service¹		✔	✔
Dedicated Platinum Hotline²			✔
15% discount for mobile accessories³			✔
Complimentary 14-day phone exchange⁴			✔
Eligibility	Monthly spending below $100	Monthly spending of $100 - $199.99	Monthly spending of $200 and above
Eligibility	You have to be a residential customer with at least one of these 3 StarHub services: Postpaid mobile, TV or Home Broadband.

NOTE:

¹For the Complimentary Hub Trooper Service, it will be one-time for Gold membership and unlimited times for Platinum members.
²Enjoy quick and personalised access to our Platinum consultants via our dedicated hotlines 1800 822 6868 or 6822 6868 (Overseas). Kindly call from a StarHub mobile or home number that is registered under your NRIC or FIN number.
³15% discount is not applicable for: (a) accessories on promotional offer; (b) Apple Watches, Samsung Watches; (c) All Apple original accessories.
⁴The Exchange Service is not applicable for Apple devices, accessories and free premiums.

Complimentary Hub Trooper Service

Our Hub Troopers are StarHub’s technical experts in home network and entertainment equipment. They provide expert assessment, installation and on-site troubleshooting to help you get the best experience from your StarHub home devices.

The Complimentary Hub Trooper Service for Gold and Platinum Customers include the following:

Equipment/device installation and set-up:
- Fibre modems and optical terminal equipment for StarHub Broadband
- Set-top boxes for StarHub TV
- Wireless routers, mesh WiFi systems and WiFi extender/repeater
Professional WiFi survey
- Measure overall home network coverage
- Recommendations to improve WiFi performance
- Recommend optimal router location(s)
- Provide one customised WiFi report based on home layout
Home networking