-
Replace and Relax
with SmartSupport
Enjoy unlimited swaps within 2 hours & 24/7 tech support.
-
Replace and Relax
with SmartSupportEnjoy unlimited swaps within 2 hours & 24/7 tech support.
Worry-free device care.
Replace and Relax with SmartSupport, a SafeHub+ service.
Enjoy our new and enhanced features from SmartSupport, a one-stop device care plan for your mobile phone!
Top up for SmartSupport Plus to care for both your phone and up to 6 supplementary devices.
Get a $20 Grab e-voucher when you sign up for SmartSupport or SmartSupport Plus on StarHub app between 14 Nov to 31 Dec 2024.
SmartSupport
What you'll get:
Upgrade to SmartSupport Plus
Get extended device care with all the features included with SmartSupport, plus 2 swaps every 12 months for up to 6 supplementary devices.
Both plans come with 24/7 Tech Support and Security Advisor among other services you enjoy as a subscriber.
Features you'll enjoy with SmartSupport
Unlimited Swaps,
1 Replacement every 12 months^
Eligible for both brand new & existing mobile devices!
Unlimited Device Refresh
Includes deep cleaning, OS refresh, diagnostic service, front screen replacement, free cleaning solution kit and a free phone accessory.
Doorstep Delivery in just 2 hours*
For Swaps & Replacements of mobile devices - it's more convenient than ever!
24/7 Tech Support
Our Tech Specialists are available 24/7 to provide support for all your device queries and troubleshooting needs.
NOTE:
- ^The 12-month period commences from the delivery date of the first service request. Service fee applies.
- *If your replacement or swap request is accepted between 9:00am and 5:00pm Singapore time, daily including Public Holidays.
Pricing
Add on SmartSupport at just $14.26/month or SmartSupport Plus at $19.00/month, (both inclusive of GST).
No hidden fees. No activation fees.
Tier |
Device RRP |
Swap Fee |
Replacement Fee |
Refresh Fee |
| Non-foldable devices | ||||
1 |
S$0 - S$500 |
S$80 |
S$220 |
S$79 |
2 |
S$501- S$1,000 |
S$150 |
S$500 |
|
3 |
S$1,001 - S$1,500 |
S$170 |
S$550 |
|
4 |
S$1,501 - S$2,000 |
S$250 |
S$680 |
|
5 |
> S$2,000 |
S$280 |
S$850 |
|
| Foldable devices | ||||
1-4 |
Refer to service fees for non-foldable devices | |||
5 |
> S$2,000 |
S$500 |
S$1,000 |
S$299 |
NOTE:
- Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.
- Swap fee and Replacement fee indicated are for Like Mobile Devices. If you are offered Alternate Device at point of Service Request, the Swap fee or Replacement fee for the Alternate Devices will be made available to you.
NOTE:
- Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.
How to subscribe to SmartSupport? It's easy!
Step 1
Step 2
Step 3
Available for users with any 2-year Device Plan, Star Plan, Mobile+ and SIM Only plans. Subscribe with your new plan in-store, or simply activate it on StarHub App.
Subscribe with existing mobile plan
You can subscribe to SmartSupport anytime, with brand new or existing mobile devices now!
Subscribe online on StarHub App, or visit any StarHub Store.
Head over to SmartSupportPortal to register your devices, submit service requests, or get tech support.
Login to SmartSupport Portal
More for SmartSupport Subscribers
Enjoy special offers for unlimited device repair and battery replacement services. Repair service is a separate service from SmartSupport.
Separate T&Cs apply.
More for SmartSupport Subscribers
Enjoy special offers for unlimited device repair and battery replacement services. Repair service is a separate service from SmartSupport.
Separate T&Cs apply.
