From lunch orders and online banking to amazing audio on Friday movie nights, we rely heavily on our devices for modern conveniences and very often take them for granted. But with SmartSupport, you can now enjoy hassle-free care for the devices that enrich our digital lifestyles today.

What is SmartSupport?

SmartSupport and SmartSupport Plus are device care subscriptions, providing helpful features like device swaps, replacements, deep cleaning, and more. They’re available to all StarHub mobile customers, including those who purchase devices through non-StarHub channels.

Sign-ups can be done via our Online Store (only with a new mobile plan), the StarHub app, or in any of our physical stores.

SmartSupport: Fast, hassle-free device swaps and replacements

SmartSupport cares for your smartphone, allowing you to swap or replace your mobile device for any reason (including loss, damage or malfunction). Subscriptions are available for both new and existing mobile devices at just $14.26/mth with no hidden or activation fees.

Simply make a Service Request through SmartSupport, and you’ll be able to swap or replace your device within the next two hours¹, with complimentary delivery right to your doorstep. Along with the mobile device replacement, a SmartSupport subscription also provides users with several handy support features.

First, you’ll get access to Unlimited Device Refresh. This service keeps your device looking good with deep cleaning, front screen replacements, OS refresh, diagnostic checks, and a complimentary cleaning solution kit plus phone accessory.

Next, if you’re having connectivity issues, aren’t sure how to create backups, or just need good tips to maximise your devices, the trusty 24/7 Tech Support is there to help you out. You also won’t have to explain yourself to a bot – all of your tech queries will be answered by real, live agents.

Finally, the Security Advisor feature can help beef up your online “defences” as well. Among other uses, this tool is able to recommend corrective measures based on breaches associated with your online credentials.

SmartSupport Plus: Expanded care for your personal portable devices

Many of us today own more than just a smartphone. From headphones and computers to handheld gaming consoles and wireless earbuds, we often use multiple devices simultaneously.

After all, like our smartphones, these devices are expensive to replace or fix, but that’s where SmartSupport Plus helps out. Instead of juggling a long laundry list of extended warranties, all you’ll need is a single device care plan.

SmartSupport Plus – which you can enjoy at just $19/mth (a mere $5/mth top up from SmartSupport!) casts a much wider net. In addition to the usual device swaps and replacement for your mobile device, it also cares and provides device swaps for up to 6 different supplementary devices², including:

Earbuds
Wireless Headphones
Smartwatch
Tablet
Laptop
Handheld Gaming Consoles

Of course, there are a number of prerequisites you’ll have to take note offor these supplementary devices³, but otherwise, you can rest easy knowing that you’ve got care in place for them. Plus, both SmartSupport plans are contract-free, meaning they’ll keep your registered devices cared for as long as you’re subscribed.

Stay ahead with SmartSupport!

Going by the time and resources they’ll save you hunting for alternatives, these two are definitely worth their weight in gold.

Not only does SmartSupport provide you with a hassle-free experience and immense convenience, but it even offers tech support to troubleshoot any technical issues you might have with your devices. Meanwhile, SmartSupport Plus expands care to your other personal portable devices as well, especially when paired with our other SafeHub+ offerings.

The end result? Worry-free digital experiences, and complete peace of mind!

For more information on SmartSupport, check out our FAQs.

¹: If your request is accepted between 9.00am and 5.00pm Singapore time daily, including Public Holidays.

²: Device swaps and repairs are limited to 2 devices each (across all 6 categories) in 12 months. Additionally, repair service excludes headphones, earbuds, Apple iPads and smartwatches, of all brands, make and model.

³: Eligible Supplementary Device must be:

owned by the customer 
Bluetooth /WiFi connectivity
Portable for use and do not require a plugged-in power source to operate 
Licensed for use in Singapore and not reported as lost or stolen with the Singapore Police Force. 
Some excluded specific device applies. For full details, please refer to product page.

Customer can only register one Eligible Supplementary Device per category and includes new or existing Supplementary device that may or may not be bought from StarHub.

Register anytime after enrolment or before Service Request.