How to Recontract Your StarHub Mobile Plan: Step-by-Step Guide

Is your mobile contract ending soon? ⏳

If you're thinking about recontracting your phone with StarHub but aren’t sure where to start or what to expect, don't worry! We’ve broken it down for you so that you can easily navigate the recontracting process.

🤔 What Does Recontracting Mean?

Recontracting simply means renewing your mobile phone contract with StarHub after your current contract ends. This gives you the option to either keep your existing mobile plan or switch to one that better suits your current needs.

Why Should You Recontract with StarHub?

📱 Get the Latest Devices 

Recontracting lets you upgrade to the latest devices available at StarHub! From the newest iPhones to the most advanced Samsung Galaxy models, all you’ll need to do is pay for the device cost of your desired mobile phone. What’s more, you might even be able to get it at a discount depending on your chosen mobile plan.

👉 Check out our Latest Mobile Devices!

💸 Save with Recontract Vouchers 

Speaking of discounts, if you have been awarded a recontract voucher, we will notify and send the voucher to you by SMS, email, or direct mailer when the recontract window opens. It can then be used to offset the cost of your chosen handset. However, do note that the value of the recontract voucher will vary depending on the plan selected.

☝️ Choose A Mobile Plan That Fits Your Needs 

Be it more data for Web surfing, or increased SMS and talktime to connect with loved ones, StarHub has you covered. Recontracting with us will let you pick (or re-pick!) the perfect mobile plan for your needs.

🎁 Exclusive Deals and Promotions 

On top of receiving vouchers, recontracting users can also enjoy exclusive bundles and promotions with StarHub's mobile plan offerings. From device discounts to free entertainment subscriptions – we’ve got all sorts of value-packed deals lined up just for you.

👉 Check our our exclusive bundles and promotions!

📝 What Should I Do Before Recontracting?

Ready to recontract? Great! Here's a quick checklist to help you prepare!

💳 Clear Any Outstanding Bills 

All outstanding balances under your name or document ID will need to be paid in full prior to recontracting.

✅ Check Your Plan’s Eligibility

Some plans, like SharePlus dependent lines or Free MaxMobile plans are not eligible for recontract. If you’re unsure, no worries - we’ve got step-by-step instructions in a later section on how you can verify this.

⏩ Early Recontracting and Downgrades 

While it is possible to recontract your StarHub mobile plan up to one year before the existing contract is fulfilled, you might have to pay an early recontract fee of $350 if it is between the 13th and 20th month. Similarly, downgrading your plan within your commitment period will also incur a fee.

🔄 What Mobile Plans Can You Recontract To?

If everything checks out, you're ready to recontract!

Briefly, those looking for conventional 24-month contract plans and new mobile devices can check out a 2-year Device Plan. Alternatively, if you’re just looking for a new line, then you’ll want to check out our SIM-Only plans!

👉 Check out our SIM Only Mobile Plans

👉 Check out our 2-year Device Plans

🔍 How Do I Recontract My Mobile Plan?

Once you've checked everything off and have a verified Hub iD set up, you can get right to recontracting with us via the Online Store or the StarHub App. Of course, if you don't have a Hub iD yet, you can create one through the Hub iD page. 
 

Via Online Store 🛒

1. Login with your Hub iD.
2. Select either “New Sign Up” or “Recontract”.
    

Via StarHub App 📲

1. Login with your Hub iD.
2. From the Main Menu, select “Mobile”.
3. (If you have more than one mobile subscription): Select the desired mobile line.
4. Select “When am I able to recontract this line?”.

Need Assistance? We’re here to help!🤝

All of these mobile plans are easily available on the StarHub Online Store, so feel free to check it out at your own convenience. Of course, if you need some extra help, you can always hop down to one of our physical stores – our staff will be more than happy to walk you through it!