• Prepaid
     Roaming

    Enjoy fuss-free roaming using your prepaid credit.

  • Prepaid
    Roaming

    Enjoy fuss-free roaming using your prepaid credit.

Stay connected with your loved ones while traveling overseas with Prepaid Roaming service. For more information on various roaming rates for making calls, sending SMS or data roaming, you can check below for the various destinations.

If you are travelling to Happy Roam destinations - Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, New Zealand, South Korea, Taiwan, Thailand, UK or USA, you can surf with Singapore data plans at no data roaming charges. For more details, visit Happy Roam.

Check roaming rates

How to activate

Download StarHub Prepaid App> Click on 'Roaming' tab> Turn on Roaming Services

Upon activation, you will be entitled to a complimentary Missed Call Alert Service.

Note:

To enjoy exclusive roaming rates on selected overseas networks, switch your network selection settings from Automatic to Manual before you travel. Please refer to your handset manual for specific instructions.

How to make calls while roaming.

GlobalRoam *116*

For greater savings


Calling Singapore:

Dial *116*65 <Singapore phone number>#

Example:
*116*6591234567#


Calling internationally:

Dial *116*<Country code><Area code><Phone number># 

Example (USA):
*116*14091234567#

View the list of supported countries

Note:

  • You will see this message on your mobile phone: "Please wait while we process your request. Call charges will apply when you answer the call. Thank you for using StarHub's GlobalRoam service."
  • You will receive an incoming call from the system. After answering the call, you will hear recipient's ringing tone. The call is connected when the recipient answers the call. The call will be disconnected if the recipient's phone is engaged or if the call is not answered after a few rings.
  • Please remember to cancel all Call Diverts on your mobile phone before using this service. For instructions on how to cancel Call Diverts, please refer to your handset manual. This service may not work in all the GSM networks. If you encounter such a problem, try switching to another overseas operator and try again.

Direct Dial

A quicker, simpler way to make calls


Dial <+><Country Code><Area Code><Phone number> 

Example:
To call Singapore: +6591234567.
To call overseas (USA): +14011234567

View the list of supported countries

Note:

  • Direct Dial is currently only available on participating network providers. More countries will be added over time.
  • Customers will need to activate their prepaid roaming service in Singapore before their travel date. 
  • Customers are advised to configure their network selection settings to Manual and select the participating overseas network provider.
  • For details on your mobile phone configuration, please refer to your handset manual.

Support

Prepaid Roaming FAQ
Find out more