How can we help you today?

To setup your StarHub TV+ Pro for the first time, you can refer to the Quick Start Guide included in the package and follow the installation steps accordingly.

You can enjoy free-to-air channels on the StarHub TV+ Pro with an Internet connection from any Internet service provider. Simply login using your Hub iD and password.

Note: Please ensure that your StarHub TV+ app is updated to version 4.449.3 or higher.

You will need to have a Hub iD to log in to the StarHub TV+ Pro. To set up a Hub iD, refer to the next FAQ.

Login with QR Code

Step 1: Login to your StarHub TV+ app with your Hub iD and Password.

Step 2: Go to More > Pair with your TV.

Step 3: Allow the StarHub TV+ app to access your phone camera (for the first time).

Step 4: Scan the QR code shown on the TV screen.

Step 5: Press "OK" upon successful pairing.

Note: If you are unable to see the Pair with your TV option, please update your StarHub TV+ app to the latest version via the App Store or Google Play Store.

Login with On-Screen Keyboard

Step 1: Select “Login with Hub iD” option.

Check if you have an existing Hub iD, otherwise please create an email address to set up your Hub iD account.

To create a Hub iD, simply scan this QR code.

Or visit starhub.com/hubid-signup Enter your email address, password and mobile number. Check the box beside "I’m not a robot". Then select "Next".

Enter the verification code that was sent to your mobile number via SMS. Then select "Next".

When you see this screen, you have completed the Hub iD creation.

For Hub iD assistance, you can send an email to hubidsupport@starhub.com.

Please reboot your StarHub TV+ Pro by powering off and on the power supply to try again.

Ensure that you are running on the latest software version. If the issue persists, you can visit our StarHub Shops (Jurong Point, Nex, Tampines, Plaza Singapura) for an 1-1 exchange.

If your StarHub TV+ Pro is exhibiting other symptoms, you can refer to the other help articles in the Troubleshooting Guide section.

To pair your remote control, simply follow the steps below:

Step 1: Insert the 2 AAA batteries provided into the remote control.

Step 2: Once the StarHub TV+ Pro is powered on, follow the on-screen instructions to pair your remote control. Press the numeric buttons (1) and (3) and release them when the remote control Green LED is lit.

Step 3: Once pairing is successful, you will see this screen.

Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries.

If the issue persists, you can visit our StarHub Shops (Jurong Point, Nex, Tampines, Plaza Singapura) for an 1-1 exchange.

To set up your StarHub TV+ Pro for the first time, you can refer to the Quick Start Guide included in the package and follow the installation steps accordingly.

Ideally, the StarHub TV+ Pro should not be more than 1 room away (1 wall apart) from your current router position. After setting up, you can check the connection status by going to Settings > System > Network and Internet.

Select your Wi-Fi connection and check your Signal Strength.

If your streaming experience is not ideal, you can try to re-position your router or consider additional units of Smart WiFi to improve your home WiFi coverage.

For StarHub Fibre Broadband customers, you may consider purchasing additional Smart WiFi units to improve your Wi-Fi coverage. For more details, please visit this link.

You will need to have a Hub iD to log in to the StarHub TV+ Pro. To set up a Hub iD, click here.

Login with QR code

Step 1: Login to your StarHub TV+ app with your Hub iD and Password.

Step 2: Go to "More" > "Pair with your TV".

Step 3: Allow the StarHub TV+ app to access your phone camera (for the first time).

Step 4: Scan the QR code shown on the TV screen.

 

Step 5: Press "OK" upon successful pairing.

Note: If you are unable to see the Pair with your TV option, please update your StarHub TV+ app to the latest version via the App Store or Google Play Store.

Login with on-screen keyboard

Step 1: Select “Login with Hub iD” option.

 

Please ensure that your StarHub TV+ Pro software is up to date.

At the login screen, navigate to "Settings" and go to Device Preferences > About > System update > Check for update. You will be notified of any new software update if it is available.

If you can log in to the StarHub TV+ app but unable to do so with the same Hub iD and password, please contact StarHub for further assistance.

If you forgot your Hub iD or password, you can reset it any time at this link.

You can enjoy free-to-air channels on the StarHub TV+ Pro with an Internet connection from any Internet service provider. Simply login using your Hub iD and password.

Note: Please ensure that your StarHub TV+ app is updated to version 4.449.3 or higher.

The recommended internet connection speed for High-Definition (HD) or Ultra HD (4K) content would be 10Mbps or 25Mbps respectively.

For Wi-Fi connections, connect to the 5GHz Wi-Fi network if supported by your Broadband Router as streaming quality may be affected if the Wi-Fi signal strength is weak.

For a better streaming experience, it is recommended to use a wired connection using an Ethernet cable.

Certain programmes on Mediacorp Free-to-air channels may not be available due to restricted broadcasting rights.

If you are encountering a black screen or flashing screen on your TV, the HDMI cable or the HDMI-CEC functionality of the StarHub TV+ Pro may not be compatible. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.

No, the Parental PIN is synchronized to your TV subscription.

If you have different TV subscriptions for your StarHub TV+ app and StarHub TV+ Pro, you will need to set up a different Parental PIN.

The User Interface can be navigated primarily using the D-Pad (Up / Down / Left / Right) on the remote control and the OK button for selection or confirmation.

The Main Menu is organized into the following main sections for easy navigation:

• Home
• Guide
• On Demand
• Apps & Games
• Store

The Secondary Menu has 3 functions:

• Search (Google Assistant or Keyboard Search)
• Settings
• System Notifications

Simply follow one of the 3 options below:

• Enter the 3-digit channel number directly on the Home Screen or any part of the StarHub TV+ interface.
• Navigate to Guide on the Main Menu and select a channel to start viewing.
• Press the Live TV button on the remote control.

Simply navigate to any genre rail on the Home Screen or On Demand on the Main Menu to select a programme to start viewing.

Step 1: Go to Settings > StarHub TV+ App.

Step 2: Go to Language 语言 and select 中文.

Step 3: The app will restart after 3 seconds, and the user interface language will be in Chinese.

Step 1: Go to "Search" (Magnifying Glass icon) under the Secondary Menu at the top left corner of the screen and press "OK".

Step 2: Select the Keyboard Search option.

Step 3: Enter the title of the programme you want to watch using the on-screen keyboard.

You can press the Live TV button on your remote control to tune to your last watched channel or press the "Back" button on your remote control from the Home Screen.

You can find your last watched programme(s) under the “Continue Watching” rail on the Home screen. Select the programme you wish to watch and click "Resume".

You can enable the following Parental Controls with a Parental PIN:

• Restrict Purchases
• Restrict Viewing by Content Advisory Rating
• Restrict Viewing by Channel

Step 1: To access Movies for Rental services, go to On Demand > Movies.

Step 2: Select the programme you wish to rent and press "OK".

Step 3: Follow the on-screen instructions to complete your transaction. The programme will play immediately once the transaction is successful.

The Playlist Channel feature is currently not available on the StarHub TV+ Pro. Stay tuned for new updates.

To access Google Assistant, go to Settings > System > More settings > Device Preferences > Google Assistant. Press "OK" to enable if it is not turned on.

StarHub TV+ Pro allows you to use the Google Assistant hands-free via voice or through the Google Assistant button on the remote control. Simply say “Ok, Google” followed by the action you wish to perform.

Examples of What You Can Ask:

• Video clips: Play cat videos
• Apps: Open YouTube
• Search: Search for sitcoms
• Info: Tell me about Game of Thrones

Do note that you will need to login with your Google account to enable certain functionalities. For more information, you can refer to: https://support.google.com/assistant/?hl=en.

Yes, simply toggle the mute switch on top of the StarHub TV+ Pro and the red LED on the mute switch should lit up. You should be able to see the 4 LEDs on the front change to orange.

To use the Chromecast function, the app on your mobile device, tablet or computer will need to be Chromecast-enabled.

For more information, you can refer to: https://support.google.com/androidtv/answer/9397760?hl=en&ref_topic=6121131

You can refer to this article on the steps to cast your screen from your Android device: https://support.google.com/chromecast/answer/6059461?hl=en-SG

The Screen Casting function is only supported on Android devices running Android 5.0 or higher. Note that some devices may not be optimized for screen casting.

Please ensure that the HDMI source on your TV is selected correctly and your StarHub TV+ Pro is powered on. Try to disconnect the HDMI cable and reconnect to try again. If the issue persists, try to connect using another HDMI cable to determine if it is a faulty cable issue or attempt to switch to another HDMI port on your TV set.

If your TV supports HDMI-CEC, you will need to disable this function in your TV settings. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.

Note that HDMI-CEC is marketed as the following:

• Samsung – AnyNet+
• LG – Simplink
• Sony (Android TV) – Bravia Sync

If the issue persists, you can visit our StarHub Shops (Jurong Point, Nex, Tampines, Plaza Singapura) for an 1-1 exchange.

If Your StarHub TV+ Pro is Connected via Wi-Fi:

• Step 1: Select “Open Settings”, go to Network & Internet and check the Wi-Fi status.
• Step 2: Toggle Off and On the Wi-Fi connection to reconnect.
• Step 3: Once Wi-Fi is connected, select the "Restart" option to reload the interface.

If Wi-Fi cannot be reconnected, please check your Internet connection and set-up.

If Your StarHub TV+ Pro is Connected via Ethernet (cable not included):

• Step 1: Check that your physical cable connection is tightly secured, if not disconnect and reconnect the cable.
• Step 2: Select “Open Settings”, go to Network & Internet and check the connection status.
• Step 3: Once Ethernet is connected, select the "Restart" option to reload the interface..

Here are some things you can do if you're experiencing audio issues:

• Check if the volume is muted using your StarHub remote control.
• Re-adjust the volume level using the Vol Up and Down buttons on your remote control.
• Restart the StarHub TV+ Pro to see if the speakers have resumed to normal.

If the issue persists, please visit our designated StarHub shops (Jurong Point, Nex, Plaza Singapura or Tampines Mall) for a 1-1 replacement.

To re-initiate pairing, press and release the Bluetooth (BT) button on the back of the StarHub TV+ Pro. Follow the on-screen instructions to pair your remote control again.

Ideally, the StarHub TV+ Pro should not be more than 1 room away (1 wall apart) from your current router position. After setting up, you can check the connection status by going to Settings > System > Network and Internet.

If your streaming experience is not ideal, you can try to re-position your router.

For the best Wi-Fi performance, use the 5GHz band on your wireless router if supported. Also, do not place the StarHub TV+ Pro in a cabinet as it may impact Wi-Fi signal strength.

If you continue to encounter Wi-Fi network issues, ensure that your Internet connection is working properly or try to reboot your modem/optical network terminal and router. A wired connection using the Ethernet cable (not included) is recommended in this case.

For StarHub Fibre Broadband customers, consider purchasing additional Smart WiFi units to improve your WiFi coverage. For more details, please visit this link.

If your StarHub TV+ Pro is not working out-of-the-box within the first 14 days, you can contact our customer service for an 1-1 replacement via delivery to your home address.

Alternatively, you can visit any one of the following StarHub Shops:

• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

You can visit any one of the following StarHub Shops:

• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

If your StarHub TV+ Pro is faulty, please remember to bring along the following:

• StarHub TV+ Pro
• Remote Control
• Power Adapter
• HDMI Cable

If your Remote Control is faulty, you will only need to bring the Remote Control.