• Go Fuss Free with eSIM

    Easy activation. No physical SIM. Instant connectivity.
    Learn how to activate, manage, or switch your eSIM — all in a few steps.

    esim
  • esim

    Go Fuss Free with eSIM

    Easy activation. No physical SIM. Instant connectivity.
    Learn how to activate, manage, or switch your eSIM — all in a few steps.

Benefits of using eSIM

Quick and easy activation

Activate your eSIM in minutes, wherever you are.
More secure

eSIM is embedded in the device, making it much harder to remove, tamper with, or misuse.
Multiple SIMs

Install multiple eSIMs on your phone for personal, business or travel use.

Where to find your eSIM QR Code

Option 1

Option 2

Option 1 This option is for Star plan & Unlimited+ Plan Users

Option 2 This option is for Star plan & Unlimited+ Plan Users

How to set up an eSIM

How to transfer a current eSIM to your new phone

Option 1: Scan QR Code to transfer eSIM

You will need the existing QR code by StarHub for your current eSIM on hand. You can find it in your email sent when you first registered your
eSIM, or via StarHub app.

Option 2: eSIM Quick Transfer

Transfer the eSIM from your previous iPhone to your new iPhone.
Follow the onscreen prompts during set up.

Before you start eSIM quick transfer, make sure you have the following:

You can also transfer your phone number after setup with the following steps.​

Get your eSIM with any StarHub plan!

Available for all phone plans.

 

Frequently Asked Questions (FAQs)

1. Do I need to activate the eSIM after installing it on a new device?

Your eSIM will be automatically activated, whether you're on a new line, recontracting or installing a replacement eSIM.

2. How do I transfer or switch my eSIM if I change or buy a new phone?

Can I transfer my existing eSIM to another device? Yes, you can transfer your existing eSIM on another device. To do this, you’ll first need to remove the eSIM from your current device, then re-install it on the new device.

  • Step 1: Remove your eSIM from your current device

For iOS (iPhone):
- Go to Settings.
- Tap Mobile Service or Cellular.
- Select the eSIM you want to remove.
- Tap Remove Mobile Plan.
- Confirm removal.

For Android:
- Go to Settings.
- Tap Network & Internet > SIMs or Mobile Network.
- Select the eSIM you want to remove.
- Tap Delete or Remove SIM.
- Confirm removal.

 

  • Step 2: Re-install your eSIM on another device

Once removed, you can re-install your eSIM on a new device using the original QR code or activation method provided by us through email. If you no longer have access to the QR code or activation details, please contact our hotline or LiveChat for assistance.

3. Are there any charges for eSIM?

Good news! There are no charges when you:

Choose eSIM for a new mobile plan or recontract from an existing StarHub mobile line to a new 5G mobile plan. Re-use your existing eSIM on another device.

A one-time charge of $11.90 will apply only when you switch from a physical SIM to an eSIM at a StarHub shop.

eSIM replacement (which includes switching from a physical to eSIM) is currently free when done via our digital channels. We recommend using the StarHub app for greater convenience.

4. What if I have lost my device that has the installed eSIM?

If you have lost your device, as a security measure we recommend putting in a request to suspend your eSIM via the StarHub app.

Login to your account and tap on "More". Then, tap on "Report lost SIM".

Alternatively, you may call our customer hotline or chat with us via our 24/7 support on the StarHub App.

See more FAQs