Cross-carriage | StarHub Singapore

We’d love to have you on board immediately. However, it will take up to 5 working days for Singtel to verify and activate your cross-carriage request. To minimize delay or avoid rejection, please provide all relevant information correctly and ensure your Singtel service subscription payment is up-to-date.

Get started with these simple steps:

Have your NRIC/FIN (photos/scans) and Singtel bill (PDF) ready.
Key in your name and your Singtel TV number as according to your Singtel bill, and enter your address in the recommended format to ensure your submission is successful.
We’ll keep you informed on the status of your application at the mobile number you’ve shared with us once it’s been processed by Singtel.

Profile

We’ll need the fields marked * to help you with your submission.

Salutation*

Full Name (As per Singtel bill)*

Not sure how to retrieve your Singtel TV number?

Singtel TV Number*

Nationality*

Document Type*

FIN Type*

NRIC/FIN Number (e.g. S1234567A / G1234567B)*

Date of Birth*

Document Upload

Front of ID* No File Chosen

Send us a photo/scan of the front of your ID here (PDF/Jpeg). File size less than 3 MB.

Back of ID* No File Chosen

Send us a photo/scan of the back of your ID here (PDF/Jpeg). File size less than 3 MB.

Singtel Bill* No File Chosen

Upload your Singtel bill here (PDF). File size less than 3 MB.

Not sure how to retrieve your Singtel bill (PDF)?

Contact

Mobile No*

Email Address*

Singapore Address

Address is validated before entry can be submitted.
See samples of accepted format.

Postal Code*

Apartment / HDB Block Number*

(e.g. Enter 54 for "54 STARHUB AVE 1". Street name is not required)

Floor

(e.g. Enter 02 for "#02-154")

Unit Number

(e.g. Enter 154 for "#02-154")

For customers with a landed property address, you can leave the ‘Floor’ and ‘Unit number’ fields empty if they are not applicable to you.

By clicking the ‘Submit’ button below,I hereby consent to the collection, use and/or disclosure of my personal data above by StarHub to contact and assist me in signing up for StarHub services, including calling and texting me at my Singapore telephone number(s). I understand and agree that all calls with StarHub are recorded for training, analytics and overall customer service enhancement purposes.

I acknowledge that the submission of this form is not a confirmation of the cross-carriage subscription, and that it will take up to 5 business days, subject to the accuracy of the details submitted, after registration for Singtel to activate your cross-carriage subscription. In the event the information submitted is not accurate and requires a re-submission, the 5 working days will be counted from the date of the new submission.

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